Clerk IV

Job summary

Provides receptionist and complex clerical support to the Centre for Diabetes Care program, staff, physicians, and manager. Coordinates appointment schedules and templates, processes referrals, schedules patient appointments, assists with patient check-in and check-out, and responds to telephone calls.

Job details

Your Opportunity: Reporting to the Unit Manager, Centre for Diabetes Care, this position is responsible for a full range of receptionist and clerical support for the Centre for Diabetes Care program, staff, physicians, and manager. This position is responsible for creating/coordinating appointment schedules & templates for the Center for Diabetes Care and Regional Diabetes Office. Responsibilities include processing referrals, scheduling patient appointments, assisting with patient check in/check out and responding to telephone calls. Please note: Classifications Under Review. Description: The Clerk IV provides complex clerical support. The Clerk IV performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement. Classification: Clerk IV Union: COV CUPE 41 Unit and Program: Diabetes Education Center SCHC Primary Location: Lakewood Community Health Ctr. Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.50 Posting End Date: 14-OCT-2026 Employee Class: Regular Part Time Date Available: 26-OCT-2026 Hours per Shift: 7.00, 5.50 Length of Shift in weeks: 4 Shifts per cycle: 12 Shift Pattern: Days Days Off: As Per Rotation Minimum Salary: $26.07 Maximum Salary: $31.68 Vehicle Requirement: Not Applicable Required Qualifications: One year related post secondary certificate required. An equivalent combination of education and experience may be considered. Additional Required Qualifications: Grade 12 diploma required. Three years medical office experience relating to reception, secretarial, and computer experience required. Medical Terminology required. Proficient computer skills and experience with MS Office (Word, Excel). An equivalent combination of education and experience may be considered. Preferred Qualifications: Ambulatory Clinic and Schedistrar Connect Care experience preferred. Medical Secretary Course preferred.

What you’ll do

Provides receptionist and complex clerical support to the Centre for Diabetes Care program, staff, physicians, and manager. Coordinates appointment schedules and templates, processes referrals, schedules patient appointments, assists with patient check-in and check-out, and responds to telephone calls.

Requirements

Requires a Grade 12 diploma, a one-year related post-secondary certificate, three years of medical office experience, and medical terminology knowledge; an equivalent combination of education and experience may be considered. Proficient computer skills, including Microsoft Word and Excel, are required, while ambulatory clinic, Schedistrar Connect Care, and Medical Secretary Course experience are preferred.

Listed skills

• Appointment Scheduling · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Clerical Support
• Appointment Scheduling
• Schedule Template Coordination
• Referral Processing
• Patient Check-In and Check-Out
• Telephone Support
• Medical Office Administration
• Medical Terminology
• Computer Skills
• Microsoft Word
• Microsoft Excel
• Ambulatory Clinic Administration
• Medical Secretarial Skills

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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