Unit Clerk - Child Health Clinic

Job summary

Manage administrative and clerical operations for the Child Health Clinic, including records, patient flow processes, supplies, scheduling, and timekeeping. Coordinate communication among patients, families, and clinical staff, and support continuity of clinic operations during system outages.

Job details

Your Opportunity: Are you looking for a place where people truly matter? At Covenant Health, we are committed to providing compassionate care while fostering a supportive environment where our staff can grow and make a meaningful difference. Grey Nuns Community Hospital serves southeast Edmonton and the surrounding community with a broad range of healthcare services, including specialized outpatient child health services. If you are passionate about supporting infants, children, youth, and their families, you will find purpose here. Our outpatient Child Health Clinic provides family-centered care to infants, children, and youth with a variety of developmental, medical, and specialized healthcare needs. Working closely with families and community partners, our interdisciplinary team is dedicated to promoting the health, wellbeing, and development of every patient we serve. As a Unit Clerk, you play a vital role in ensuring the smooth operation of the clinic by providing administrative and clerical support, coordinating communication between patients, families, and healthcare providers, and contributing to a welcoming and organized environment. Your work helps support timely access to care and enhances the experience of families and community partners navigating healthcare services. We are looking for individuals who are organized, adaptable, compassionate, and able to thrive in a busy outpatient setting. Strong communication skills, attention to detail, and the ability to manage multiple priorities while providing excellent customer service are essential. Join Covenant Health today and help make a meaningful difference in supporting children and families, promoting positive health outcomes, and living out Covenant Health’s core values every day. Description: The Unit Clerk is a vital member of the interdisciplinary healthcare team, responsible for managing the full scope of administrative operations on designated care, treatment, and unit care areas. Acting as a central liaison among patients, families, and clinical staff, the Unit Clerk ensures timely and accurate communication, documentation, and coordination of care related processes. Unit Clerks apply their knowledge of medical terminology and healthcare systems to support admissions, transfers, and discharges; maintain essential records; and facilitate smooth unit workflow. They also oversee inventory and supplies, assist with scheduling and timekeeping functions, and serve as Downtime Captains during system outages, helping ensure continuity of operations in high pressure environments. In rare or exceptional circumstances, and in the interest of maintaining seamless, efficient, and patient centred care, the Unit Clerk may provide limited assistance to clinical colleagues within the boundaries of their training, skills, and established role. Together, these responsibilities highlight the essential contribution Unit Clerks make in creating an organized, responsive, and reliable care environment that supports patients, residents and the interdisciplinary team. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement. Classification: Unit Clerk Union: COV CUPE 41 Unit and Program: Child Health Clinic, Child Health Primary Location: Grey Nuns Community Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.40 Posting End Date: 27-OCT-2026 Temporary Employee Class: Temp P/T Benefits Date Available: 16-NOV-2026 Temporary End Date: 22-AUG-2027 Hours per Shift: 7.75 Length of Shift in weeks: 4 Shifts per cycle: 8 Shift Pattern: Days Days Off: As Per Rotation Minimum Salary: $26.07 Maximum Salary: $31.68 Vehicle Requirement: Not Applicable Required Qualifications: Must have a Certificate from a recognized training program which includes a practicum component. A course in Medical Terminology is required. An equivalent combination of education and experience may be considered. Additional Required Qualifications: Recent Unit Clerk experience on an ambulatory clinic setting required. Must have experience working with Connect Care (EPIC), specifically referral workqueues, in an ambulatory setting. hospital-based computer systems and programs, specifically recent experience working with Must have the ability to work in a fast-paced environment and remain efficient while experiencing multiple interruptions. Must have excellent interpersonal and communication skills. Must have the ability to prioritize clinic needs. Preferred Qualifications: Recent Unit Clerk experience in a pediatric outpatient setting preferred.

What you’ll do

Manage administrative and clerical operations for the Child Health Clinic, including records, patient flow processes, supplies, scheduling, and timekeeping. Coordinate communication among patients, families, and clinical staff, and support continuity of clinic operations during system outages.

Requirements

Requires a certificate from a recognized training program that includes a practicum, a Medical Terminology course, and recent Unit Clerk experience in an ambulatory clinic. Candidates must have recent ambulatory experience with Connect Care (EPIC) referral workqueues and be able to prioritize clinic needs, communicate effectively, and work efficiently amid interruptions.

Listed skills

• Administrative Support · Preferred
• scheduling · Preferred
• Inventory management · Preferred
• Prioritization · Preferred
• Customer service · Preferred
• interpersonal communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Clerical Support
• Medical Terminology
• Connect Care (EPIC)
• Referral Workqueues
• Patient Records Management
• Admissions, Transfers, And Discharges
• Communication Coordination
• Scheduling
• Timekeeping
• Inventory Management
• Prioritization
• Customer Service
• Interpersonal Communication
• Multitasking
• Downtime Operations

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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