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Job details

Eglinton Veterinary Facilities is seeking a Client Care / Patient Care Team Member to join our busy and growing veterinary hospital. This hybrid position is ideal for someone who enjoys both client interaction and hands-on patient care. The successful candidate will split their time between supporting our reception team and assisting with patient care throughout the hospital. Veterinary experience is preferred; however, we are willing to train the right individual who is enthusiastic, compassionate, and eager to learn. Responsibilities Client Care Duties Greeting clients and patients with warmth and professionalism Answering multi-line phone systems Scheduling appointments and managing daily bookings Processing payments and maintaining accurate client records Assisting with client communications, reminders, and follow-up calls Using Avimark veterinary practice software Patient Care Duties Assisting veterinarians and technicians with patient handling and restraint Supporting hospitalized patient care and monitoring Preparing exam rooms and treatment areas Cleaning and sterilizing equipment Maintaining hospital cleanliness and organization Assisting with laboratory samples and diagnostic procedures Ensuring patients receive compassionate and stress-free care Qualifications Previous veterinary, medical, animal care, or customer service experience is an asset Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Comfortable working both independently and as part of a team Compassion for animals and their owners Experience with Avimark is an asset but not required What We Offer Supportive and collaborative team environment Opportunities for training and professional growth Compensation: $20.00-$24.00 per hour, based on experience and qualifications Employee discounts Extended health benefits RRSP program Health +Wellness spending account The chance to make a meaningful difference in the lives of pets and their families If you are passionate about animal care, enjoy helping people, and are looking for a rewarding career in veterinary medicine, we'd love to hear from you. Please submit your resume and cover letter to [email protected]

What you’ll do

The role involves a hybrid of client care duties, such as scheduling and payment processing, and patient care duties, including animal restraint and hospital maintenance. The candidate will support veterinarians and technicians while ensuring a professional experience for clients.

Requirements

Previous experience in veterinary, medical, animal care, or customer service is considered an asset. Candidates must possess strong communication skills and a compassionate attitude toward animals and their owners.

Benefits

• Employee discounts • Extended health benefits • RRSP program • Health + Wellness spending account

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Multitasking · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Interaction
• Patient Handling
• Patient Restraint
• Multi-line Phone Systems
• Appointment Scheduling
• Payment Processing
• Avimark
• Laboratory Sampling
• Diagnostic Procedures
• Sterilization
• Customer Service
• Multitasking

Job areas

• Healthcare
• Customer Service & Support
• Administrative