Unit Clerk - Emergency

Job summary

Manage unit communications, greet and direct visitors and patients, maintain confidential patient records, and coordinate admissions, transfers, discharges, tests, appointments, and consultations. Transcribe and process physician orders, support administrative operations, and ensure the unit has adequate supplies and equipment.

Job details

Your Opportunity: The Unit Clerk is responsible for managing the telephones, greeting and directing visitors, patients and allied health professionals, and for managing patient records and charts. The position is also responsible for relaying information related to admissions, transfers and discharge of patients, diagnostic tests, booking appointments and consults. The incumbent will transcribe and process doctors’ orders including medication orders, laboratory orders, diagnostic imaging orders, and treatment orders and ensure an adequate level of supplies and equipment are available on the unit for use by the inter-professional team. Description: As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit. Classification: Unit Clerk Union: AUPE GSS Unit and Program: UAH Emergency Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 23-OCT-2026 Employee Class: Regular Full Time Date Available: 16-NOV-2026 Hours per Shift: 11.08 Length of Shift in weeks: 12 Shifts per cycle: 42 Shift Pattern: Days, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable Required Qualifications: Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program. Additional Required Qualifications: Completion of a Unit Clerk Certificate program (minimum one year). At least one year of recent experience as a Unit Clerk in an Emergency Department, or a minimum of two years of experience in a medical-surgical unit. Equivalent combinations of education and experience will also be considered. Exceptional communication and organizational skills are essential for success in this role. Preferred Qualifications: Successful completion of a recognized course in medical terminology. Current BLS.

What you’ll do

Manage unit communications, greet and direct visitors and patients, maintain confidential patient records, and coordinate admissions, transfers, discharges, tests, appointments, and consultations. Transcribe and process physician orders, support administrative operations, and ensure the unit has adequate supplies and equipment.

Requirements

Requires Grade 12 or equivalent and completion of an accredited Unit Clerk course or equivalent training, including a Unit Clerk Certificate program of at least one year. Applicants need recent Emergency Department Unit Clerk experience or at least two years in a medical-surgical unit; strong communication and organizational skills are essential, while medical terminology training and current BLS are preferred.

Listed skills

• Appointment Scheduling · Preferred
• Organization · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Organization
• Telephone Management
• Reception
• Visitor Direction
• Patient Records Management
• Medical Order Transcription
• Appointment Scheduling
• Patient Test Coordination
• Confidentiality
• Supply Management
• Medical Terminology

Job areas

• Healthcare
• Administrative

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