Administrative Support IV

Job summary

Provide clerical and administrative support to multidisciplinary Allied Health teams, including reception, referral processing, patient appointment scheduling, waitlist management, and shared room coordination. Perform data entry and quality reviews while managing competing priorities and maintaining accurate, timely information.

Job details

Your Opportunity: The Alberta Children’s Hospital (ACH) is a bright modern, family centered facility that is a cornerstone for quality care and research for the children of Calgary and southern Alberta. ACH was built with family centered care in mind and prides itself on engaging patients and families on a regular basis through a family centered approach to care. As the Administrative Support IV you will contribute to the delivery of high-quality patient care by providing administrative support across multidisciplinary Allied Health teams, balancing independent work with collaborative team engagement. Following established processes, you will provide clerical and administrative support to Allied Health teams and program areas. Responsibilities include, but are not limited to, reception duties, receiving and processing referrals, coordinating and scheduling patient appointments, maintaining waitlists and navigating shared room allocation, and performing data entry and data quality reviews. This role supports multiple disciplines and specialized programs. The successful candidate is self-directed and able to work with minimal supervision while demonstrating strong communication, professionalism, customer service, and interpersonal skills. You will apply sound judgment, independent decision-making, and problem-solving abilities in a fast-paced environment. Strong organizational, time management, and conflict resolution skills are essential, as is the ability to accurately collect, document, and maintain information in a timely manner. The ideal candidate is adaptable, able to manage competing priorities, frequent interruptions, and short timelines while maintaining a high level of accuracy and attention to detail. Description: As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Allied Health - Multiple Primary Location: Alberta Children's Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 29-OCT-2026 Employee Class: Casual/Relief Date Available: 30-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days Days Off: Other Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable Required Qualifications: Some post-secondary education. Additional Required Qualifications: Completion of a Unit Clerk or Medical Office Assistant program including Medical Terminology. 3 - 5 years experience providing administrative support in a tertiary level, pediatric outpatient healthcare setting. Minimum 3 years experience with complex patient care scheduling in EPIC along with coordinating multiple providers and calendars. Strong understanding of clinic work flow/processes. Excellent communication skills, both verbal and written. Experience with electronic medical records and healthcare information systems. Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint. Preferred Qualifications: 3 years’ experience providing administrative support in an outpatient healthcare setting. Experience working with children in an educational/healthcare, childcare or related setting. Experience with the following programs: Connect Care, Outlook, WFM, other timekeeping/payroll systems.

What you’ll do

Provide clerical and administrative support to multidisciplinary Allied Health teams, including reception, referral processing, patient appointment scheduling, waitlist management, and shared room coordination. Perform data entry and quality reviews while managing competing priorities and maintaining accurate, timely information.

Requirements

Requires some post-secondary education and completion of a Unit Clerk or Medical Office Assistant program that includes Medical Terminology. Candidates need 3–5 years of administrative experience in a tertiary pediatric outpatient healthcare setting, at least 3 years of complex EPIC scheduling experience, and proficiency with healthcare information systems and Microsoft Office.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Patient Scheduling
• Referral Processing
• Reception
• Waitlist Management
• Data Entry
• Data Quality Review
• Electronic Medical Records
• EPIC
• Medical Terminology
• Microsoft Office
• Communication
• Customer Service
• Organization
• Time Management
• Conflict Resolution

Job areas

• Administrative
• Healthcare
• Customer Service & Support

More jobs from Alberta Health Services