Communications Clerk A - Voice Services

Job summary

The incumbent is responsible for receiving and transferring calls for patient rooms and hospital administration while managing reception duties. They also assist with pager issuance, information dissemination, and directing building exit procedures during emergencies.

Job details

Click here to apply as an internal applicant. ​Req ID: 226906Location: Central Zone, Halifax Infirmary - QEII Department: IMIT Voice ServicesType of Employment: Permanent Hourly FT (100%) x 1 Union: NSGEU Admin Professionals PositionPosting Closing Date: 6-Oct-26About the Opportunity The Switchboard Operator/Receptionist is responsible for receiving and transferring all calls directed to patient rooms, the hospital general administration/operational lines and internal operator directed calls. This position receives the public at reception areas and directs/assists them to their destination. The incumbent is responsible for directing building exit procedures in the event of a fire or evacuation order. The Switchboard Operator/Receptionist provides internal operational services; i.e. pager issuance, information dissemination etc. The incumbent also assists patients and the public in local travel arrangements to their destinations.About You We would love to hear from you if you have the following: Grade XII or equivalent education required Previous experience in health care/emergency or related field is an asset Knowledge in the operation of telecommunications equipment and basic computer skills Demonstrated effective communication and interpersonal skills Ability to respond to, follow and interpret emergency procedures Competencies in other languages an asset, French preferred ** A skills test may be included as part of the selection process ** Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.Hours Permanent full-time position; 70 hours bi-weekly This department operates 24/7; days, evenings and weekends are required Compensation and Benefits $21.99 - 23.63 hourly Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.What You'll Love About Nova Scotia Health Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada. From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home. Once You've Applied Thank you for your interest in this position. Only those applicants selected for an interview will be contacted. ​This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

What you’ll do

The incumbent is responsible for receiving and transferring calls for patient rooms and hospital administration while managing reception duties. They also assist with pager issuance, information dissemination, and directing building exit procedures during emergencies.

Requirements

Candidates must have a Grade XII education or equivalent and possess basic computer and telecommunications equipment skills. Previous experience in a healthcare or emergency-related field is considered an asset.

Benefits

• Health insurance
• Dental insurance
• Travel insurance
• Long-term disability insurance
• Life insurance
• Defined benefit pension plan

Listed skills

• interpersonal skills · Preferred
• Communication · Preferred
• basic computer skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Telecommunications equipment operation
• Basic computer skills
• Communication
• Interpersonal skills
• Emergency procedure interpretation
• Reception
• Switchboard operation
• Innovation
• French Language
• Interpersonal Communications
• Effective Communication
• Computer Literacy
• Telecommunications
• Travel Arrangements
• Healthcare Industry Knowledge
• Disabilities
• Patient Assistance
• Emergency Procedures
• Switchboard Operator

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Security & Safety
• Communications Clerk
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

More jobs from IWK Health