Terminal Clerk

Job summary

Handle terminal administrative and dispatch support, including data entry, driver check-in and check-out, freight coordination, and customer inquiries. Maintain delivery and pickup records, process payments and deposits, support compliance and reporting, and coordinate with drivers and internal teams to meet customer requirements.

Job details

Description Armour Transportation Systemsis an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer. Founded in the early 1930s,Armour Transportation Systemshas grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4,000 pieces of equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members. Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions. Armour TransportationSystemsis looking for aTerminal Clerkbased out of our New Glasgow, NSlocation. Schedule: Days | 7:30am - 4:30pm Type: Term | 6 month contract Position Overview:The Terminal Clerk plays a vital role in supporting the daily administrative and dispatch functions at the terminal. This position ensures the accurate entry and processing of essential data, effective coordination with drivers and internal teams, and the smooth flow of communication to maintain operational efficiency and exceptional service levels. Key Responsibilities Perform timely and accurate data entry Check-in and check-out drivers efficiently Maintain undelivered reports and complete daily coding Ensure POD (Proof of Delivery) compliance Prepare and distribute On-Time Delivery reports Respond to customer tracing requests Support the OS&D (Over, Short, & Damaged) process, including dock checks Manage Hold for Pickup items Process AR miscellaneous transactions and cash collections Prepare terminal deposits and process credit card payments Scan and file paperwork (e.g., BOLs, PODs) Maintain and clean up the pickup screen Provide general dispatch support Order office supplies as needed Participate in scheduled calls and meetings (e.g., Terminal Admin calls) Coordinate timely delivery and pickup of freight using dispatch tools Communicate expectations clearly to drivers and ensure they have necessary documentation Verify that delivery trucks are properly manifested prior to departure Respond promptly to emails and phone inquiries Collaborate with Dispatch, Dock, Drivers, and other departments to meet customer requirements Escalate issues or concerns to the Terminal Manager or Supervisor Complete additional tasks or projects as assigned Qualifications What We’re Looking For Strong time management and organizational skills Ability to multi-task and prioritize in a fast-paced environment Self-motivated with a proactive approach to tasks Outgoing and collaborative attitude Conflict resolution and negotiation skills Openness to giving and receiving constructive feedback Effective problem-solving and decision-making abilities Clear and professional communication skills Team-oriented mindset Flexibility to adapt to changing priorities and deadlines Consistent and professional demeanor Education & Experience Industry-related experience preferred Certification through CITT or other industry credentials is an asset Experience with TMW Systems is an asset Proficiency in Microsoft Office, including Word and Excel Strong typing and data entry skills

What you’ll do

Handle terminal administrative and dispatch support, including data entry, driver check-in and check-out, freight coordination, and customer inquiries. Maintain delivery and pickup records, process payments and deposits, support compliance and reporting, and coordinate with drivers and internal teams to meet customer requirements.

Requirements

Strong organizational, time-management, communication, problem-solving, and data-entry skills are sought, along with the ability to multitask and adapt in a fast-paced environment. Industry experience is preferred; CITT or other industry credentials and TMW Systems experience are assets, and proficiency in Microsoft Word and Excel is expected.

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• adaptability · Preferred
• Microsoft Excel · Preferred
• Decision Making · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Time Management
• Organization
• Multitasking
• Prioritization
• Data Entry
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Typing
• Communication
• Problem-Solving
• Decision-Making
• Conflict Resolution
• Negotiation
• Teamwork
• Adaptability

Job areas

• Transportation
• Logistics
• Administrative
• Customer Service & Support

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