Administrative Support III

Job summary

Register clients, verify demographic and insurance information, create identifiers, process registration documents and payments, and resolve work-queue discrepancies. Handle switchboard inquiries, apply identification wristbands, welcome and direct visitors, and maintain supplies and professional service standards.

Job details

Your Opportunity: Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay. Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Health Information Management Primary Location: Wabasca/Desmarais Hlthcare Cnt Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 23-OCT-2026 Employee Class: Casual/Relief Date Available: 02-NOV-2026 Hours per Shift: 5, 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable Required Qualifications: Completion of Grade 12 or equivalent. Additional Required Qualifications: Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding and attention to detail. Minimum typing speed of 45 wpm (testing will be performed). Proven initiative and ability to work with minimal supervision. Preferred Qualifications: MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.

What you’ll do

Register clients, verify demographic and insurance information, create identifiers, process registration documents and payments, and resolve work-queue discrepancies. Handle switchboard inquiries, apply identification wristbands, welcome and direct visitors, and maintain supplies and professional service standards.

Requirements

Requires Grade 12 or equivalent, successful completion of a medical terminology course, and two years of medical reception experience. Candidates must demonstrate strong customer service and communication, accuracy, organization, initiative, and a typing speed of at least 45 words per minute; an MOA or Unit Clerk course and related registration or records experience are preferred.

Benefits

• Remote Retention Allowance

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical Reception
• Patient Registration
• Medical Terminology
• Customer Service
• Interpersonal Communication
• Telephone Switchboard Operations
• Patient Information Handling
• Health Insurance Validation
• Payment Collection
• Data Accuracy
• Keyboarding
• Work Prioritization
• Organization
• Attention To Detail
• Independent Work

Job areas

• Administrative
• Healthcare
• Customer Service & Support

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