Administrative Support Specialist

Job summary

Provide day-to-day administrative and customer service support to condominium communities by handling calls and inquiries, greeting visitors, preparing correspondence, and maintaining records. Assist with meeting scheduling, Board documentation, maintenance requests, and community communications while supporting efficient office operations.

Job details

Company Description Weigel Property Management specializes in the complex field of condominium management, supporting communities with a broad range of expertise. The organization combines knowledge of building operations and engineering with a strong understanding of legal and administrative requirements. It also focuses on short- and long-term financial planning to help communities remain stable and well-maintained. With many years of experience, Weigel Property Management is known for its diplomatic, resident-focused approach when addressing issues with condominium Boards and residents. Team members contribute to delivering professional, responsive service to the communities the company serves. Role Description The Administrative Support Specialist is a full-time, on-site role based in Kitchener, ON, providing day-to-day administrative and customer service support for condominium communities. Responsibilities include answering and directing phone calls, responding to email inquiries, and greeting residents, vendors, and visitors in a professional manner. The role involves preparing and processing correspondence, maintaining digital and physical records, and assisting with scheduling meetings and organizing documentation for Boards and property managers. This position helps coordinate maintenance requests, supports community communications, and collaborates with team members to ensure efficient office operations. Qualifications Candidates should possess strong Administrative Assistance skills, including document preparation, data entry, record-keeping, and scheduling. Candidates should possess excellent Customer Service and Communication skills to interact effectively with residents, Boards, vendors, and colleagues. Candidates should possess professional Phone Etiquette skills for handling inbound and outbound calls in a courteous and organized manner. Candidates should possess basic Accounting skills, such as invoice processing, payment tracking, and working with accounting or property management software. Additional beneficial qualifications include attention to detail, strong organizational abilities, proficiency with common office software (e.g., MS Office, email tools), and the ability to manage multiple tasks and deadlines. Previous experience in property management, real estate, or condominium administration is an asset, as is familiarity with condominium governance and related documentation. A high school diploma or equivalent is required; post-secondary education in business administration, office administration, or a related field is considered an advantage.

What you’ll do

Provide day-to-day administrative and customer service support to condominium communities by handling calls and inquiries, greeting visitors, preparing correspondence, and maintaining records. Assist with meeting scheduling, Board documentation, maintenance requests, and community communications while supporting efficient office operations.

Requirements

A high school diploma or equivalent is required; post-secondary education in business or office administration is an advantage. Candidates should have administrative, customer service, communication, phone etiquette, and basic accounting skills, with strong organization and attention to detail; property or condominium management experience is an asset.

Listed skills

• Customer service · Preferred
• document preparation · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Accounting · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Assistance
• Document Preparation
• Data Entry
• Record-Keeping
• Scheduling
• Customer Service
• Communication
• Phone Etiquette
• Invoice Processing
• Payment Tracking
• Accounting
• Organization
• Attention To Detail
• Microsoft Office
• Condominium Administration
• Property Management

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting