Office Administrator

Job summary

Welcome visitors, manage calls, emails, mail, and packages, and provide customer support with orders, shipment tracking, and issue resolution. Prepare invoices and purchase orders, maintain customer transaction records, support accounts receivable, and coordinate billing with accounting, sales, and production teams.

Job details

Description At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about. Apply now to find your place at Vomela. Location: Onsite role in Delta, British Columbia, Canada Schedule: Monday - Friday, 8:00am - 4:30pm Job Summary We are currently seeking a dedicated and detail-oriented Office Administrator to join our team in Delta BC. This is a dynamic and exciting entry-level position that combines reception, customer service, and billing responsibilities to support the smooth operation of our office and provide excellent service to our clients as well as supporting members of our team. Reception What You'll Do... Greet and welcome visitors, clients, and employees in a friendly and professional manner. Answer and direct incoming calls and emails, ensuring prompt and accurate responses. Maintain the reception area, keeping it clean, organized, and well-presented. Manage and distribute incoming and outgoing mail and packages. Customer Service Provide exceptional customer service to our clients, addressing their inquiries and concerns in a timely and professional manner. Assist clients with placing orders, tracking shipments, and resolving any issues that may arise. Maintain a thorough understanding of our products, services, and capabilities to effectively assist clients. Collaborate with the sales and production teams to ensure customer satisfaction. Billing Prepare and process invoices, purchase orders, and other billing-related documents. Maintain accurate records of customer accounts and transactions. Assist with accounts receivable, ensuring timely payment from clients. Work closely with the accounting department to ensure accurate and efficient billing processes. Requirements What You'll Bring... High school diploma or equivalent. Excellent verbal and written English communication skills. Strong customer service orientation and ability to handle multiple tasks simultaneously. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to work independently and as part of a team. Positive attitude and willingness to learn and adapt to new processes. Basic knowledge of accounting principles and practices is a plus. Experience with office administration or customer service is a plus. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Short Term & Long-Term Disability Training & Development Wellness Resources

What you’ll do

Welcome visitors, manage calls, emails, mail, and packages, and provide customer support with orders, shipment tracking, and issue resolution. Prepare invoices and purchase orders, maintain customer transaction records, support accounts receivable, and coordinate billing with accounting, sales, and production teams.

Requirements

A high school diploma or equivalent and strong written and verbal English communication skills are required. Candidates should have customer service skills, be able to manage multiple tasks and work independently or with a team, and be proficient in Microsoft Office; accounting knowledge and office administration or customer service experience are advantages.

Benefits

• Health Care Plan (Medical, Dental, and Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary, and AD&D)
• Paid Time Off
• Short-Term and Long-Term Disability
• Training and Development
• Wellness Resources

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Microsoft Excel · Preferred
• Accounts receivable · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Billing · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Customer Service
• Billing
• Verbal Communication
• Written Communication
• Multitasking
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Accounts Receivable
• Invoice Processing
• Purchase Order Processing
• Recordkeeping
• Basic Accounting
• Problem Resolution
• Teamwork

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting