Telecommunications Clerk

Job summary

Receive and record public and municipal employee calls about service issues, document relevant details, and follow up as needed. Relay instructions and information by telephone or wireless telephone, and monitor municipal building alarm consoles to notify the appropriate employees.

Job details

Purpose of the Position The work consists of receiving, recording and transmitting by telephone or two-way radio, complaints and requests received from the public and municipal employees regarding the activities of a department, division or section. Main Responsibilities Receive, from the public, telephone calls regarding street conditions, water main breaks, traffic or street light outages, or any other trouble or complaint regarding municipal services or other public services. Record the nature of all calls, time received and other relevant information on an index card and do a follow-up; take all necessary measures for these calls to be automatically recorded. Receive and relay by telephone or wireless telephone instructions, information on the process of the work or any other subject. Monitor alarm console (fire, theft, fuel pump, power, etc. for all municipal buildings) and advise the employees concerned of the alarm going off. Education, Qualifications and Experience High School Diploma; One year of experience in a job that has familiarized the candidate with this field. Essential Knowledge The particularities of the various public services; Wireless telephone; Windows software; Bilingual (English and French / written and spoken). Work Schedule Part-time position, with a minimum of 14 hours per week. Day, evening, and night shifts may be available. Hourly rate : $28.47 to $37.95

What you’ll do

Receive and record public and municipal employee calls about service issues, document relevant details, and follow up as needed. Relay instructions and information by telephone or wireless telephone, and monitor municipal building alarm consoles to notify the appropriate employees.

Requirements

A high school diploma and one year of experience in a related field are required. Candidates should know the particularities of public services, be familiar with wireless telephones and Windows software, and be bilingual in spoken and written English and French.

Listed skills

• written communication · Preferred
• telephone communication · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Telephone Communication
• Two-Way Radio Communication
• Call Recording
• Information Relay
• Alarm Monitoring
• Public Service Knowledge
• Wireless Telephone Use
• Windows Software
• Bilingual Communication
• Written Communication
• Follow-Up

Job areas

• Government & Public Sector
• Customer Service & Support
• Administrative
• Security & Safety

More jobs from Ville de Westmount • City of Westmount