Medical Office Assistant

Job summary

Welcome patients and manage check-ins, check-outs, appointments, phone calls, records, and routine administrative tasks. Support clinical operations by preparing documentation, verifying insurance and eligibility, processing referrals, and coordinating communication among patients, providers, and external partners.

Job details

Company Description Verismo Health Inc. is a leading provider of primary and walk-in healthcare services across Ontario, focused on patient-centered care, innovative technology, and strong clinical operations. With over 60 clinic sites, Verismo Health offers family medicine, urgent care, and allied health services to diverse communities, prioritizing accessibility and efficiency. The organization integrates evidence-based medical practices with advanced digital solutions and AI-enabled workflows to streamline clinic operations and enhance provider support. Verismo Health is recognized as one of Ontario’s most trusted primary care networks, committed to reducing wait times, improving care coordination, and elevating the patient experience. The team is dedicated to building a connected healthcare ecosystem where individuals can access timely, high-quality care with confidence. Role Description The Medical Office Assistant is a full-time, on-site role based at Verismo Health’s clinic in London, ON. This role supports day-to-day clinic operations by welcoming patients, managing check-ins and check-outs, and ensuring a smooth flow in the waiting and exam areas. Responsibilities include answering phone calls with professional phone etiquette, booking and updating appointments, maintaining patient records, and handling administrative tasks such as filing, data entry, and document preparation. The Medical Office Assistant also uses medical terminology to assist with clinical documentation, verifies insurance and eligibility, processes referrals, and coordinates communication between patients, providers, and external partners. The role requires consistent collaboration with clinical staff to support efficient, patient-focused care and uphold high standards of service and confidentiality. Qualifications Strong communication and customer service skills, including professional phone etiquette and the ability to interact with patients in a courteous, inclusive, and respectful manner. Proficiency in appointment scheduling and administrative assistance, including managing calendars, maintaining records, and using clinic management or EMR systems. Working knowledge of medical terminology and clinic workflows to support accurate documentation and effective coordination with clinical staff. Experience with insurance verification, patient registration, and basic billing or eligibility processes. Attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced clinical environment. Commitment to patient confidentiality and familiarity with healthcare privacy standards and regulations. Ability to work on-site in Casselman, ON, as part of an interdisciplinary healthcare team. Previous experience in a medical office, clinic, or healthcare setting is an asset; completion of a medical office administration or related program is preferred. Basic computer literacy, including use of email, scheduling software, and electronic records systems. Qualifications & Skills: 6 month to an year of experience working in EMR systems Experience in family practice, primary care, community clinic, or ambulatory care preferred Strong patient communication and compassionate bedside manner Professional, organized, reliable, and detail-oriented CPR Level C/BLS certification (or willingness to update) Medical Office Administration/Assistant training or relevant healthcare experience preferred What We Offer: Mentorship and learning opportunities Supportive, team-based clinic environment Hands-on clinical experience and skill development Competitive compensation Opportunity to grow with a patient-centred family practice

What you’ll do

Welcome patients and manage check-ins, check-outs, appointments, phone calls, records, and routine administrative tasks. Support clinical operations by preparing documentation, verifying insurance and eligibility, processing referrals, and coordinating communication among patients, providers, and external partners.

Requirements

The role seeks 6 months to 1 year of EMR experience, strong patient communication and organizational skills, and familiarity with medical terminology, clinic workflows, and healthcare privacy standards. Medical office administration training or relevant healthcare experience is preferred, as is CPR Level C/BLS certification or willingness to update it.

Benefits

• Mentorship And Learning Opportunities
• Supportive Team-Based Clinic Environment
• Hands-On Clinical Experience And Skill Development
• Competitive Compensation
• Career Growth Opportunities

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Communication
• Customer Service
• Appointment Scheduling
• Electronic Medical Record Systems
• Medical Terminology
• Patient Registration
• Insurance Verification
• Administrative Assistance
• Recordkeeping
• Clinical Documentation
• Referral Processing
• Confidentiality
• Organization
• Attention To Detail
• CPR Level C/BLS

Job areas

• Healthcare
• Administrative
• Customer Service & Support