Medical Office Administrator (MOA)

Role Summary The Medical Office Administrator (MOA) will be involved in all aspects of administering the daily operations of True Care Fertility, promoting the clinic's diverse services, and expanding its client base. As the front-face of our clinic, the MOA plays a critical role in supporting the team and maintaining a professional and welcoming environment. Role Responsibilities ● Consult with physicians as needed regarding scheduling and booking appointments ● Actively participate in team-building initiatives and development of departmental goals ● Work independently with minimal supervision ● Maintain up-to-date patient records in the EMR system, including scanning and organizing test results and other documents ● Handle administrative tasks such as sending/receiving faxes, making photocopies, scanning documents, and accepting deliveries ● Administer patient billing, collect overdue payments, and issue receipts ● Ensure confidentiality of all patient information in accordance with regulatory standards ● Perform other duties as assigned Qualifications Formal Education or Equivalent: ● Associate’s Degree in Medical Office Administration, or a Bachelor’s Degree in Healthcare Management or another relevant field ● Additional vocational training or certification in a medical field is preferred Years of Experience: ● Minimum 3 years of experience as a Medical Office Administrator Competencies ● Proficient understanding of medical terminology, including common conditions, procedures, and abbreviations ● Keen attention to detail when recording patient information, managing medical records, and processing billing ● Competence in basic computer applications such as word processing and spreadsheets ● Excellent verbal and written communication skills for interacting with patients, healthcare professionals, and team members ● Strong customer service orientation to ensure a compassionate patient experience ● Knowledge of and adherence to patient privacy regulations (e.g., HIPAA) and ethical guidelines Specialized Skills, Knowledge, or Certifications Unique to This Role ● Familiarity with medical terminology specific to fertility care ● Proficiency in promoting the clinic's diverse services and helping to expand the client base ● Experience using EMR systems specific to fertility clinics ● Ability to manage appointment scheduling across multiple services, including ultrasounds, lab tests, and consultations ● Commitment to patient privacy and compliance with HIPAA or equivalent standards

The Medical Office Administrator manages daily clinic operations, including appointment scheduling, patient billing, and maintaining accurate medical records in the EMR system. They serve as the primary point of contact for patients, ensuring a professional environment while supporting team goals and clinic growth.

Candidates must hold at least an Associate’s Degree in Medical Office Administration or a Bachelor’s Degree in Healthcare Management. A minimum of 3 years of experience in a medical office setting and proficiency in medical terminology and EMR systems are required.

• Customer servicePreferred
• Attention to detailPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Medical terminology
• EMR systems
• Patient billing
• Appointment scheduling
• Customer service
• HIPAA compliance
• Data entry
• Administrative support
• Communication skills
• Record management
• Fertility care knowledge
• Computer literacy
• Word processing
• Spreadsheets
• Attention to detail
• Medical Record Management
• Office Administration
• Issuing Receipts
• Ethical Standards And Conduct
• Administrative Functions
• Compassion
• Billing
• Customer Service
• Communication
• Confidentiality
• Medical Ultrasonography
• Word Processing
• Electronic Medical Record
• Health Administration
• Health Insurance Portability And Accountability Act (HIPAA) Compliance
• Laboratory Testing
• Medical Terminology
• Operations
• Medical Privacy
• Team Building
• Scheduling
• Setting Appointments
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Administrator
• Healthcare Administrator (General)
• Health Service Managers
• Medical and Health Services Managers

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week