Medical Office Administrator

Job summary

The administrator is responsible for greeting and registering patients, scheduling appointments, and managing inquiries via phone and email. They also maintain accurate patient charts and collaborate with the multidisciplinary team to ensure a smooth, inclusive environment.

Job details

We are seeking a motivated administrator to join our expanding fertility practice. At Generation Fertility Waterloo, it is our commitment to provide high-quality, patient centered care. The administrator participates as an important member on a multidisciplinary team and collaborates with other professionals to deliver comprehensive, patient focused care. The administrative role involves greeting and registering patients, scheduling appointments, answering phone and email inquiries, sending appointment reminders to patients, entering information into permanent patient charts, and working with colleagues to ensure a smooth and inclusive work environment. The standard hours for this position are 8am to 4pm, weekdays. There is the possibility of weekend or holiday rotation, as needed. The following knowledge is required for this position: * Minimum of 2 years experience as an office administrator * Successful completion of Health Office Administration diploma an asset * Willing to commit to a full-time schedule including weekends and on-call dates as needed * Commitment to excellence in patient care and customer service * Knowledge of computer software applications, such as MS Word, Excel and electronic medical records (EMR) * Excellent verbal, written and interpersonal communication skills * Ability to work in a team environment * Ability to maintain a good attendance record * Previous experience in reproductive medicine and/or gynecology an asset Salary commensurate with experience. Job Type: Full-time, Permanent Benefits: * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking

What you’ll do

The administrator is responsible for greeting and registering patients, scheduling appointments, and managing inquiries via phone and email. They also maintain accurate patient charts and collaborate with the multidisciplinary team to ensure a smooth, inclusive environment.

Requirements

Candidates must have at least 2 years of office administration experience and excellent communication skills. Proficiency in MS Office and electronic medical records is required, with a Health Office Administration diploma considered an asset.

Benefits

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• written communication · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient registration
• Appointment scheduling
• Customer service
• Electronic medical records
• MS Word
• Excel
• Verbal communication
• Written communication
• Interpersonal skills
• Teamwork
• Administrative support
• Workplace Inclusivity
• Office Administration
• Patient-Centered Care
• Microsoft Word
• Medical Records
• Customer Service
• Electronic Medical Record
• Gynecology
• Interpersonal Communications
• Setting Appointments

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Administrator
• Healthcare Administrator (General)
• Health Service Managers
• Medical and Health Services Managers