Medical Office Assistant

Job summary

The Medical Office Assistant facilitates appointments between physicians and patients while managing pre and post-visit clinical activities. They are responsible for handling patient inquiries, maintaining physician schedules, and performing administrative tasks within the electronic medical record system.

Job details

DESCRIPTION Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role - free parking available) Status: Full-time (37.5 hrs/week between 7:45AM - 5:00PM - variable schedule every day for a maximum of 7.5 hours per day and 30 minutes unpaid lunch) Schedule: Monday to Friday Create exceptional customer experiences Join our team Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on! Here’s the impact you’ll make and what we’ll accomplish together * You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities * You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame * You will collaborate with all team members in order to maintain excellent service * You are an expert in the operational processes of the clinicians under your responsibility Here’s how * Greet patients and direct them to the appropriate service * Handle incoming calls, voicemails and emails of the physicians in your care * Respond to various client requests with courtesy, confidentiality, and professionalism * Make inquiry calls to hospitals and clinics * Contact patients to obtain or communicate information * Manage physicians' schedules * Perform tasks transmitted via the electronic medical record (EMR) * Prepare and coordinate insurance files * Forward documentation to patients (requests, references, forms, etc. ....) * Coordinate patient’s appointments; schedule, reschedule, and cancel appointments * Perform billing for non-insured services * Communicate and collaborate with different departments internally to optimize process and service delivery * Provide administrative and clerical support to ensure the efficient operation of the clinic * Respecting and following the company policies and protocols QUALIFICATIONS You’re the missing piece of the puzzle * High school diploma * 1-2 years of experience in a similar position or in office work * Experience in the medical field * Secretarial/Medical secretarial training * Bilingualism (spoken and written) * Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills * Thorough, methodical, detail-oriented, self-directed and organized * Ability to adapt in a constantly changing environment * Focused on excellence in customer service * Courtesy, empathy and discretion * Demonstrated teamwork Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope. #INDTH Budget

What you’ll do

The Medical Office Assistant facilitates appointments between physicians and patients while managing pre and post-visit clinical activities. They are responsible for handling patient inquiries, maintaining physician schedules, and performing administrative tasks within the electronic medical record system.

Requirements

Candidates must possess a high school diploma and 1-2 years of experience in a medical or office setting. Proficiency in Microsoft Office and bilingualism are required to effectively manage clinical operations and patient communications.

Benefits

• Free parking

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Billing · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical office administration
• Customer service
• Electronic medical record (EMR)
• Scheduling
• Billing
• Communication
• Microsoft Office
• Data entry
• Confidentiality
• Multitasking
• Organization
• Medical terminology
• Clerical support
• Problem solving
• Attention to detail
• English Language
• Self-Discipline
• Detail Oriented
• Microsoft Outlook
• Professionalism
• Customer Service
• Teamwork
• Clerical Works
• Computer Literacy
• Empathy
• Electronic Medical Record

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

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