Front Desk Hotel Clerk

Job summary

Register guests, assign rooms, manage reservations and group arrivals, and provide information about hotel services and local points of interest. Process departures and payments, balance cash, maintain reservation and room records, handle calls and guest requests, and follow safety procedures.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Experience and specialization Computer and technology knowledge Multi-line switchboard Word processing software Central reservation system (CRS) Internet Additional information Security and safety Bondable Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player

What you’ll do

Register guests, assign rooms, manage reservations and group arrivals, and provide information about hotel services and local points of interest. Process departures and payments, balance cash, maintain reservation and room records, handle calls and guest requests, and follow safety procedures.

Requirements

A secondary school graduation certificate is listed, and previous experience is an asset. The role requires on-site work in a hotel, motel, or resort and involves customer service, computer systems, attention to detail, and standing for extended periods in a fast-paced environment.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Room Assignment
• Reservation Management
• Guest Check-In and Check-Out
• Payment Processing
• Cash Balancing
• Customer Service
• Telephone Switchboard
• Written Communication
• Oral Communication
• Attention to Detail
• Organization
• Teamwork
• Flexibility
• Emergency Procedures

Job areas

• Hospitality
• Customer Service & Support
• Administrative