Certified Dental Receptionist

Job summary

Manage reception operations, including patient check-in and check-out, scheduling, phone calls, payments, records, estimates, and insurance claims. Support patient follow-up and referral relationships, maintain efficient office flow, and uphold privacy, infection-control, and workplace-safety standards.

Job details

Speciality Practice | Full-Time We are a endodontic speciality practice located in the east end of downtown Toronto committed to providing exceptional, patient-centred care in a calm and relaxing environment. We are looking for a reliable, friendly, and professional Dental Receptionist who can keep the day running smoothly and contribute to the growth of our practice. This is an excellent opportunity for an experienced dental receptionist/assistant who enjoys working in a smaller practice independently and takes pride in creating an exceptional patient experience. Start: October 1, 2026 or November 1, 2026 Schedule Monday-Thursday 9 - 6 pm or close. Friday 9-4 pm (flexible). Saturday (optional). Compensation Based on experience and qualifications guided by ODA and ODAA wage report. Health spending account. Access to ODA extended healthcare Uniform and footware spending allowance Free onsite-parking Sick days Responsibilities Register patients, check-in/check-out, scheduling, phones, and EMR. Greet patients and provide a warm, professional, and reassuring experience from start to finish. Take payments and assist with basic bookkeeping Review radiographs and prepare accurate estimates. Prepare and submit insurance estimates and claims. Communicate treatment and appointment information clearly and professionally. Conduct post-treatment comfort calls and patient follow-up. Coordinate referrals and maintain strong communication with referring offices. Proactively maintain referring-office relationships through regular updates, follow-ups, referral events, and other initiatives. Maintain efficient scheduling, patient flow, and daily production. Work closely with the clinical team and anticipate where support is needed. Manage multiple priorities and resolve day-to-day issues independently. Complete administrative duties including scanning, photocopying, filing, and data entry. Maintain a clean, organized, and welcoming reception area. Follow all applicable privacy, confidentiality, IPAC, infection prevention and control, and workplace safety standards. Requirements 3-5 years of dental reception experience; endodontic or specialty experience is an asset. Certified Dental Receptionist or Dental Assistant certification preferred. Well-versed in CDCP and private dental insurance, including preparing estimates and processing claims. Proficient in dental scheduling, patient registration, EMR, treatment estimates, and insurance claims. Strong computer skills, including dental software/EMR, Excel, and typing. Excellent communication, organization, and interpersonal skills. Reliable, punctual, and dependable. Lives within a reasonable commuting distance and has reliable transportation. Able to multitask, prioritize, problem-solve, and maintain efficient office flow. Warm, professional, and genuinely patient-centred. Takes initiative, demonstrates accountability, and follows through. Confident communicating with patients, referring dentists, and dental offices. Able to work effectively in a small team and step in wherever needed. References Required A reference from previous employers are required as part of the application process. Please submit your resume to info@riverstreetendo.ca along with a brief introduction outlining your experience and why you feel you would be a good fit for our team. Please include contact information for 1 previous employers who can provide professional references and any certifications you may have.

What you’ll do

Manage reception operations, including patient check-in and check-out, scheduling, phone calls, payments, records, estimates, and insurance claims. Support patient follow-up and referral relationships, maintain efficient office flow, and uphold privacy, infection-control, and workplace-safety standards.

Requirements

Requires 3–5 years of dental reception experience; endodontic or specialty practice experience is an asset, and dental receptionist or dental assistant certification is preferred. Candidates should be proficient with dental scheduling, EMR, estimates, and insurance claims, and demonstrate strong communication, organization, reliability, initiative, and multitasking skills.

Benefits

• Health Spending Account
• Access to ODA Extended Healthcare
• Uniform and Footwear Spending Allowance
• Free On-Site Parking
• Sick Days

Listed skills

• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Bookkeeping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dental Reception
• Patient Registration
• Appointment Scheduling
• Electronic Medical Records
• Dental Insurance Claims
• Treatment Estimates
• Patient Communication
• Referral Coordination
• Bookkeeping
• Radiograph Review
• Dental Software
• Microsoft Excel
• Organization
• Multitasking
• Problem-Solving
• Infection Prevention and Control

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Finance & Accounting