Permitting & Licensing Clerk

Job summary

The incumbent is responsible for administering and processing development permits, business licenses, and special event permits in accordance with municipal bylaws. They provide professional customer service, mediate enquiries, and support the planning and safety codes sections through accurate documentation and reporting.

Job details

Requisition ID: 4591Affiliation: CUPE MunicipalPosition Type: Permanent Full TimeNumber of Openings: 1Bi-weekly Working Hours: 70 hours bi-weeklyShift/Work Schedule: Monday - Friday Department/ Branch: Planning & Development Services, Customer ServiceJob Location: Fort McMurrayPay Level: PL6Start Rate: $42.36Permanent Rate: $49.59 (Permanent rate effective after completion of probation)COLA: Bi-Weekly - $480Posted (dd/mm/yyyy): 03/10/2026Closing Date (dd/mm/yyyy): 18/10/2026Posting Type: Internal and External We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know. ABOUT THE DEPARTMENT: The Regional Municipality of Wood Buffalo (RMWB) is one of Canada's most unique and fast-evolving regions — a place where innovative thinking meets real-world impact. Our Planning and Development Division shapes where we live, work and play. Planning & Development at RMWB is more than policies and plans, it’s about creating vibrant, inclusive and sustainable communities. Join a collaborative team that leads long-term strategy, supports development initiatives, and partners with residents and community partners to build our shared future. If you're passionate about smart growth and public service, this is your opportunity to make your mark. GENERAL DESCRIPTION: Under close supervision, is responsible for the administration and processing of development permits in accordance with the Land Use Bylaw. Issue business licenses in accordance with the License Bylaw, and special events permits. Provide support and mediation services, promptly respond to enquiries and complaints, and assist with special projects. Incumbent will ensure customer service standards of the Municipality are always met, whether interaction is on the phone or in person. RESPONSIBILITIES: Respond to enquiries regarding Safety Code permitting, Land Use Bylaw, Sign Bylaw, and assist with the completion of applications for various permits. Provide support to both the Safety Codes and Community Planning sections within the Department in accordance with the Land Use Bylaw, Safety Codes Act and the adopted quality management plan and provide a link between the Community Planning and Safety Codes permitting process. Evaluate permit applications for accuracy and completeness and issue appropriate permit or provide verification that permits are not required. Assist in maintaining joint legal/plan/survey filing systems, as required. Maintain development permit information, and compile, generate and issue reports. Issue special events permits. Receive and process applications for business licenses; ensure applications are current and accurate; and issue business license if approved. Facilitate the approval process for all special event permits by circulating the special event permit to all internal and external stakeholders to ensure all policies and procedures are adhered to. Provide excellent and professional customer service. Assist with developing, researching, and assessing documents such as policies, procedures, and user fees. Adhere to the Permit Policy, Safety Codes Act and UQMP. Perform other related duties as required. QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES: Strong verbal and written communication skills. Exceptional customer service and interpersonal skills with the ability to deal effectively with the public, sometimes in difficult or conflict situations. Excellent organizational skills. Strong multitasking skills and the ability to work in a demanding, fast-paced environment. Works collaboratively and productively with co-workers and actively contributes to team objectives. Ability to work independently and to effectively schedule work to meet service demands. Knowledge of, or ability to acquire knowledge of relevant bylaws and legislation relating to permit and licensing processes. Motivated and demonstrates a high level of professionalism. EDUCATION AND EXPERIENCE: High School Diploma or GED equivalent is required. Certificate in Office Administration is required. Introductory courses in land use planning, or development control is an asset. Two (2) years’ related experience is required. Previous experience in a customer service role is required. Ability to obtain a Permit Issuer Designation under the Safety Codes Act is required. Proficiency with computers/applications and familiarity with safety codes permit processes is required. OTHER REQUIREMENTS: Submission of Criminal Record Check. SAFETY: As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor. To apply: Please visit our website at jobs.rmwb.caCurrent employees must apply through the internal careers site. We appreciate the interest of all applicants; however, only those individualsselected for interviews will be contacted. Late applications will not be accepted.

What you’ll do

The incumbent is responsible for administering and processing development permits, business licenses, and special event permits in accordance with municipal bylaws. They provide professional customer service, mediate enquiries, and support the planning and safety codes sections through accurate documentation and reporting.

Requirements

Candidates must possess a High School Diploma or GED and a Certificate in Office Administration, along with two years of related experience. Proficiency in computer applications and the ability to obtain a Permit Issuer Designation under the Safety Codes Act are required.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Permitting
• Licensing
• Customer service
• Administrative support
• Conflict resolution
• Data entry
• Report generation
• Bylaw enforcement
• Interpersonal skills
• Multitasking
• Organizational skills
• Communication skills
• Safety codes compliance
• Land use planning
• Community Planning
• Office Administration
• Professionalism
• Community Sustainability
• Organizational Skills
• Planning
• Customer Service
• Communication
• Innovation
• Interpersonal Communications
• Land-Use Planning
• Land Use
• Mediation
• Probation
• Public Service
• Quality Management
• Safety Codes
• Filing

Job areas

• Administrative
• Government & Public Sector
• Customer Service & Support
• Admitting Clerk
• Regional Planner
• Town and Traffic Planners
• Urban and Regional Planners

More jobs from Regional Municipality of Wood Buffalo