Medical Office Assistant

Job summary

Manage front desk operations, patient check-in, scheduling, inquiries, and patient records while supporting physicians’ daily clinic workflows. Process clinical documents and referrals, manage digital booking and EMR tasks, support billing and clinic readiness, and protect patient confidentiality.

Job details

Our client is hiring a Medical Office Administrator in the Cambie Village area, located in Vancouver British Columbia Job Title: Medical Office Assistant Location: Vancouver, BC Position Type: Full-Time (Permanent) Schedule: Monday – Friday, Day Shifts Reports To: Medical Director About the Role About the Clinic Clinic is a modern, physician-owned family practice in Vancouver providing longitudinal primary care to a rostered patient panel. The clinic runs on a fully digital workflow. It uses OscarPro EMR, Ocean online booking and eForms, electronic lab integration, and AI-assisted booking and documentation tools. The clinic is committed to a high-quality, organized patient experience and a supportive, efficient team environment. About the Role The Medical Office Assistant is the operational backbone of the clinic and the first point of contact for patients. The MOA supports a team of family physicians. They manage scheduling, patient flow, and document handling, and they keep the clinic's digital systems running smoothly day to day. The role suits an experienced MOA who works independently, takes pride in accuracy, and is comfortable in a technology-forward practice. Key Responsibilities Front Desk & Patient Flow Greets and checks in patients, verifies demographics and MSP/PHN eligibility, and maintains accurate patient records Manages physician schedules in OscarPro, including in-clinic and virtual appointment templates Handles phone, fax, email, and online booking inquiries professionally and efficiently Communicates and upholds clinic policies, including visit scope, cancellation notice, and missed-appointment fees, with tact and consistency Clinical Administration Processes incoming lab results, imaging, consult reports, and faxes, and files them to the correct patient and provider Prepares and sends specialist referrals and follows up on outstanding referrals and appointment bookings Manages the OscarPro inbox and task lists, and routes clinical items to physicians appropriately Manages Ocean online booking requests, eForms, and patient consent documentation Operations Supports billing workflows and flags documentation or scheduling issues that affect billing Maintains office supplies, clinic readiness, and a clean, organized front desk Upholds patient privacy and confidentiality in accordance with PIPA and clinic policy Contributes to process improvements as the clinic continues to grow Qualifications The ideal candidate: Holds an MOA certificate from a recognized program Has a minimum of 2 years of MOA experience in a primary care or medical clinic setting Is familiar with MSP, PHN verification, and BC referral and lab processes Communicates clearly and professionally, both in person and by phone Is highly organized and detail-oriented, and handles multiple priorities calmly Is comfortable adopting new software and digital workflows Assets: OscarPro EMR experience (strongly preferred) Experience with Ocean (online booking, eForms, eReferrals) Familiarity with Excelleris/electronic lab results Familiarity with the Longitudinal Family Physician (LFP) payment model Additional languages What Clinic Offers A competitive wage, commensurate with experience starting at $22/hour [new graduates salary] but willing to pay based on experience. A modern, well-equipped clinic with a digital-first workflow A small, collaborative physician team A predictable weekday schedule A central Vancouver location with transit access

What you’ll do

Manage front desk operations, patient check-in, scheduling, inquiries, and patient records while supporting physicians’ daily clinic workflows. Process clinical documents and referrals, manage digital booking and EMR tasks, support billing and clinic readiness, and protect patient confidentiality.

Requirements

Requires a recognized Medical Office Assistant certificate and at least two years of experience in a primary care or medical clinic. Candidates should know MSP and PHN verification and BC referral and lab processes, communicate professionally, stay organized under competing priorities, and be comfortable with digital systems; OscarPro experience is strongly preferred.

Benefits

• Competitive Wage
• Modern, Well-Equipped Clinic
• Collaborative Physician Team
• Predictable Weekday Schedule
• Central Location With Transit Access

Listed skills

• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Scheduling
• Patient Check-In
• Medical Records Management
• OscarPro EMR
• Ocean Online Booking
• Referral Processing
• Lab Results Processing
• Patient Communication
• MSP and PHN Verification
• Digital Workflow Management
• Billing Support
• Privacy and Confidentiality
• Organization
• Attention to Detail
• Multitasking

Job areas

• Healthcare
• Administrative
• Customer Service & Support