Administrative Assistant

Job summary

Provide administrative and hearing support to Appeals Officers, hearing panels, and participants, including correspondence, document packages, hearing logistics, and technical or process troubleshooting. Maintain accurate appeal records and timelines, and format, proofread, quality-check, and update hearing decisions and related documents.

Job details

Job Title: Adminstrative Assistant Location: Calgary, AB – Onsite 5 Days/Week Duration: 6.5 Months Possible Extension: Up to 12 Months About the Role We are seeking a detail-oriented Admin Assistant – Appeals Support to provide administrative and hearing support in a fast-paced tribunal environment. The role will serve as a key point of contact for parties involved in appeal hearings while supporting internal stakeholders with pre-hearing administration, hearing coordination, documentation, and post-hearing processing. The successful candidate will be highly organized, professional, detail-oriented, and comfortable managing multiple priorities while working with sensitive information and diverse stakeholders. Key Responsibilities Provide administrative support to Appeals Officers and hearing panels. Prepare and distribute correspondence and maintain appeal documentation. Create and maintain document indexes and appeal document packages. Coordinate hearing logistics, including teleconference and video conference arrangements. Support parties with instructions for participating in different hearing formats. Attend hearings, manage recordings, troubleshoot technical/process issues, and support participants. Respond professionally to inquiries and assist parties during unexpected or sensitive situations. Maintain accurate statuses and timelines within internal systems. Coordinate with internal teams to resolve status errors or omissions. Format, proofread, and quality-check hearing decisions and related documents. Ensure documents follow established style guides, formatting standards, and publication requirements. Communicate with Hearing Chairs regarding document corrections or potential errors. Maintain accurate records and support post-hearing file updates. Mandatory Skills & Qualifications High School Diploma/GED. Strong verbal and written communication skills with the ability to interact professionally with diverse stakeholders. Strong organizational skills with the ability to prioritize multiple responsibilities and projects. Excellent attention to detail. 12+ years adapting to new business environments, coordinating with business/technical teams and vendors, managing stakeholder relationships, and facilitating collaboration. 12+ years using Microsoft Office Suite. 12+ years working in fast-paced environments involving independent and team-based problem-solving and troubleshooting. 21+ years of relevant experience in a role applicable to administrative/appeals support. 12+ years working with clients/stakeholders to gather, document, and analyze business data and process requirements. Preferred Skills Post-secondary education in Office Administration or a related area. 2+ years of Information Governance, records management, or information management experience. 2+ years working with information management, privacy, and security considerations related to ATIA and POPA. 2+ years working directly within the Government of Alberta, 1GX, or a comparable Canadian public-sector ERP environment. 2+ years working with workers' compensation systems such as WCB. Experience supporting hearings, tribunals, legal/administrative proceedings, or regulated environments. Experience with document formatting, proofreading, publication preparation, and records administration. Why Join Us Work in a professional administrative and tribunal-support environment. Gain experience supporting formal appeal and hearing processes. Opportunity to work with diverse stakeholders and sensitive documentation. Inclusive, equitable, and respectful workplace culture. About NetworkPedia NetworkPedia is a certified women-owned technology and talent solutions company, providing IT infrastructure, cybersecurity, managed services, and specialized recruitment across North Americas and beyond. Our mission is to empower organizations with secure, scalable, and innovative technology while building inclusive teams that reflect the communities we serve. As a trusted partner, we deliver expertise across networking, cloud, IT service management, and security operations, along with staffing solutions for niche technology roles. We are committed to diversity, equity, and inclusion (DEI) in all our hiring practices and ensure that our opportunities are open to all qualified applicants, without discrimination on the basis of age, gender, race, ethnicity, religion, sexual orientation, or disability. How to Apply Apply directly via LinkedIn Easy Apply. All applications are routed to our central recruitment email id - recruitment@networkpedia.com

What you’ll do

Provide administrative and hearing support to Appeals Officers, hearing panels, and participants, including correspondence, document packages, hearing logistics, and technical or process troubleshooting. Maintain accurate appeal records and timelines, and format, proofread, quality-check, and update hearing decisions and related documents.

Requirements

A high school diploma or GED is required, along with strong communication, organizational, and detail-oriented skills. The posting requires extensive relevant experience, including 21+ years in applicable administrative or appeals support and 12+ years in stakeholder coordination, Microsoft Office, and fast-paced problem-solving environments.

Benefits

• Inclusive, Equitable, and Respectful Workplace Culture

Listed skills

• Time management · Preferred
• written communication · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Troubleshooting · Preferred
• Microsoft Office Suite · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Appeals Support
• Hearing Coordination
• Document Management
• Records Management
• Microsoft Office Suite
• Written Communication
• Verbal Communication
• Stakeholder Management
• Attention to Detail
• Proofreading
• Document Formatting
• Information Governance
• Privacy and Security
• Troubleshooting
• Time Management

Job areas

• Administrative
• Legal
• Government & Public Sector
• Customer Service & Support