Unit Clerk (Post Discharge Treatment Clinic)

Job summary

Provide reception and administrative support to primary care, allied health, and community providers in integrated care programs, including data entry, appointment booking, and patient navigation. Communicate courteously with patients and families, collaborate with interdisciplinary staff, and use health information platforms and digital tools to support patient care and clinic operations.

Job details

Overview provide administrative support to primary care, allied health, and community providers within the integrated care programs. Acts as a Receptionist and performs clerical duties including data entry, appointment booking, and patient navigation. Relates to patients and their families in a professional and courteous manner and interacts collaboratively with the interdisciplinary staff to provide patient-centered care. Ability to navigate and manage multiple health information platforms and digital tools to support patient care and clinic operations and flow required to be successful in the position. EDUCATION Minimum Grade 12 or equivalent educational preparation, Post-secondary education an asset. Medical Secretary certificate or equivalent Qualifications 2 years of relevant recent experience working as a unit clerk in a hospital inpatient, or outpatient setting required. Knowledge of medical terminology required. Demonstrated skill in use of ESM and Powerchart, required PS Suite experience is an asset Proficiency in typing and in the use of computers and various software and applications such as MS Office, Microsoft 365, and other web-based tools. Demonstrated skill in SAP/SRM preferred. Excellent interpersonal and communication skills both verbal and written. Computer literacy required; demonstrated knowledge of Microsoft Office Suite. Excellent keyboarding skills. Demonstrates ability to provide patient centred, customer service care Demonstrates tact, diplomacy, and discretion in matters related to patients, staff, and hospital affairs. Able to work independently as well as work in a team environment. Able to multi-task and prioritize work. Demonstrated excellent organizational skills, attention to detail and time management skills. Good work and attendance record required. Demonstrated cultural competency and experience working in diverse communities and marginalized communities. Knowledge of and commitment to anti-racist, anti-oppressive principles, and practice Non- judgmental/non-confrontational attitude All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario. All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH. All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices. EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team. Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs. This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate. MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.

What you’ll do

Provide reception and administrative support to primary care, allied health, and community providers in integrated care programs, including data entry, appointment booking, and patient navigation. Communicate courteously with patients and families, collaborate with interdisciplinary staff, and use health information platforms and digital tools to support patient care and clinic operations.

Requirements

Requires at least Grade 12 or equivalent, with a medical secretary certificate or equivalent and post-secondary education considered assets. Requires two years of recent unit clerk experience in a hospital inpatient or outpatient setting, medical terminology knowledge, proficiency with ESM and PowerChart, computer and office software skills, and strong communication, organization, and patient-centered service abilities.

Listed skills

• Teamwork · Preferred
• Microsoft 365 · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception and Patient Navigation
• Clerical Support
• Data Entry
• Appointment Booking
• Electronic Health Record Systems
• Medical Terminology
• Typing and Keyboarding
• Microsoft Office
• Microsoft 365
• Communication
• Interpersonal Skills
• Organization and Time Management
• Multitasking and Prioritization
• Patient-Centered Customer Service
• Cultural Competency
• Teamwork

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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