Bilingual Client and Office Administrator - Montreal

Job summary

Handle client and third-party inquiries, document processing, data quality checks, reporting, and issue resolution while maintaining accurate records and protecting confidential information. Coordinate local office administration, including onboarding and offboarding, asset inventory and handovers, and support for HR, IT, and office operations.

Job details

Job ID: 14360 Job Title: Bilingual Client and Office Administrator - Montreal Contract Length: Permanent Location: On-site in Montreal, QC — Monday to Friday Federal Government Clearance Level Required: BackCheck Vacancy Type New Position ________________________________________ About Us Maplesoft Group is currently seeking an Office & Client Administrator for a full-time opportunity supporting one of our largest clients. This is a fully on-site role based Montreal, Monday to Friday. Due to the sensitive nature of the work and associated security requirements, this position cannot be performed remotely. ________________________________________ Position Summary The Office & Client Administrator will provide a combination of client administration, office administration, operational support, data quality, and internal coordination. The successful candidate will support day-to-day administrative processes, client and third-party inquiries, document processing, reporting, issue resolution, onboarding/offboarding, asset management, and local office operations. This position requires strong attention to detail, discretion, organizational skills, and the ability to manage multiple priorities while working closely with internal and external stakeholders. ________________________________________ Key Responsibilities Client Administration Process administrative tasks including filing, incoming and outgoing mail, and document processing Process and validate incoming documents and ensure document integrity Execute year-end processing, auditing, and reporting activities Identify process improvement opportunities, process delays, quality issues, and potential solutions Identify potential production defects and submit appropriate solutions through JIRA Execute issue resolution with appropriate documentation and follow-up Provide day-to-day client and third-party administrator support for participant and client inquiries Provide internal support to team members and other business areas, including Contact Centre representatives Manage inbound and outbound data quality checks Process sensitive client-related administrative activities with discretion and confidentiality Perform other related administrative duties as directed by management Office Administration Manage local onboarding and offboarding activities, including steps related to laptop and workstation setup Ensure company assets are properly handed over when colleagues leave the organization Liaise with the Office Manager in Mississauga regarding administrative activities Support the IT Helpdesk with company asset inventory management Support secure server room access for asset management and laptop imaging activities Collaborate with HR and local leaders to support HR and administrative activities Maintain accurate records and documentation related to office and administrative processes ________________________________________ Required Qualifications Manage local onboarding and offboarding activities, including steps related to laptop and workstation setup Ensure company assets are properly handed over when colleagues leave the organization Liaise with the Office Manager in Mississauga regarding administrative activities Support the IT Helpdesk with company asset inventory management Support secure server room access for asset management and laptop imaging activities Collaborate with HR and local leaders to support HR and administrative activities Maintain accurate records and documentation related to office and administrative processes ________________________________________ Preferred Qualifications Bilingual in French and English, with strong written and verbal communication skills in English Proficiency with Microsoft Office applications, particularly Microsoft Excel Strong organizational, analytical, and problem-solving skills Excellent attention to detail and ability to research, identify, and document issues Ability to manage multiple priorities and meet deadlines Professional, client-focused approach with strong relationship-building skills Ability to exercise discretion when handling sensitive and confidential information Ability to work independently and collaboratively in a team environment General knowledge of administrative processes and systems Ability and willingness to work on-site five days per week in Montreal ________________________________________ Compensation Salary Range: $45,000-$55,000/ year ________________________________________ Benefits Comprehensive health and wellness benefits. Paid vacation and personal time off. Professional development and continuous learning opportunities. Collaborative and supportive team environment. ________________________________________ Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people. Please note that data collected by the Company may be stored or processed on servers located outside of Canada. ________________________________________ Application Submission Details Submission Deadline How to Apply: Click the "APPLY NOW" Button below: ________________________________________ Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.

What you’ll do

Handle client and third-party inquiries, document processing, data quality checks, reporting, and issue resolution while maintaining accurate records and protecting confidential information. Coordinate local office administration, including onboarding and offboarding, asset inventory and handovers, and support for HR, IT, and office operations.

Requirements

The role calls for strong organizational, analytical, and problem-solving abilities, excellent attention to detail, and the discretion to handle sensitive information. Candidates should be proficient with Microsoft Office, particularly Excel, communicate effectively in English, and be willing to work on-site five days per week in Montreal; French-English bilingualism is preferred.

Benefits

• Health And Wellness Benefits
• Paid Vacation
• Personal Time Off
• Professional Development
• Continuous Learning Opportunities
• Collaborative And Supportive Team Environment

Listed skills

• Problem solving · Preferred
• Organization · Preferred
• Asset Management · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Jira · Preferred
• Office Administration · Preferred
• issue resolution · Preferred
• Microsoft Office · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Administration
• Office Administration
• Document Processing
• Data Quality
• Microsoft Excel
• Microsoft Office
• Bilingual Communication
• Organization
• Analytical Skills
• Problem-Solving
• Attention To Detail
• Issue Resolution
• Confidentiality
• Asset Management
• Onboarding And Offboarding
• JIRA

Job areas

• Administrative
• Customer Service & Support
• Technology