Réceptionniste Hilton Québec

Job summary

The receptionist manages guest arrivals, departures, room assignments, and late check-outs while providing information about hotel services and local attractions. They are also responsible for resolving guest queries, maintaining confidentiality, and promoting hotel services.

Job details

Sous l’autorité du supérieur immédiat, le titulaire de l’emploi effectue un ensemble de tâches en lien avec le service de réception du Hilton Québec et contribue à une expérience globale exceptionnelle de l’enregistrement au départ des clients. RESPONSIBILITIES - Gérer les arrivées et les départs de la clientèle, les affectations de chambres, les demandes de changement de chambre et les départs tardifs; - Répondre aux diverses questions des clients portant sur les services de l’établissement, les attraits touristiques et les différentes activités de la région; - Suivre les politiques et procédures établies par l’hôtel; - Bonus à la vente : adhésion Hilton Honors, surclassement de chambre, accès club, petits déjeuners, etc.; - Être en mesure de résoudre efficacement les requêtes et les problèmes de la clientèle; - Aviser les responsables des services concernés des changements dans l’occupation des chambres; - Garder la confidentialité des clients et des événements; - Participer à la promotion de l’établissement; - Effectuer toutes autres tâches connexes en lien avec le poste. QUALIFICATIONS * Posséder un minimum d’un an expérience dans un poste similaire * Expérience dans le service à la clientèle; * Bilinguisme (français/anglais), parlé et écrit impeccable; * Connaissance du système informatique OnQ (un atout). * Savoir maintenir un haut niveau de professionnalisme en tout temps; * Rigueur, débrouillardise et autonomie; * Flexibilité et ponctualité; * Dynamisme. Vos futurs avantages : * Un lieu de travail où votre bien-être est notre priorité; * Des collègues de travail expérimentés et passionnés; * Programme complet de reconnaissance des employés; * Un service de cafétéria; * L’unique programme Go Hilton, vous permettant de voyager dans plus de 8 000 hôtels de la chaîne! Ça vous parle? Appliquez! Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands [https://www.hilton.com/en/brands/], [https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog [https://jobs.hilton.com/blogs] to see why we’re more than a great place to stay—we’re a great place to work. How We’ll Help You Thrive At Hilton, we don’t just offer jobs—we provide careers built on support, growth, and exceptional benefits that empower you to Thrive personally and professionally. We’re proud to invest in our Team Members’ mental and physical wellbeing, ensuring they feel valued and supported in an inclusive and diverse environment. When you join Hilton, you gain access to unmatched perks and benefits, including*: * Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program * Mental wellbeing resources – Your health comes first. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP) * Generous paid time off (PTO) – Recharge, relax, and take time for what matters most * Extended health and welfare plans – Get added peace of mind with health and wellness benefits that go beyond provincial coverage * Pension and RRSP plans – We’ve got your future in mind with retirement plans that help you grow your savings * Discounts and perks through Perkopolis – Enjoy exclusive savings on travel, shopping, tickets, and more! *Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

What you’ll do

The receptionist manages guest arrivals, departures, room assignments, and late check-outs while providing information about hotel services and local attractions. They are also responsible for resolving guest queries, maintaining confidentiality, and promoting hotel services.

Requirements

Candidates must have at least one year of experience in a similar role and possess impeccable bilingual skills in French and English. Proficiency in the OnQ computer system is considered an asset, along with a professional and dynamic demeanor.

Benefits

• Travel perks
• Mental wellbeing resources
• Paid time off
• Health and welfare plans
• Pension and RRSP plans
• Discounts and perks through Perkopolis
• Cafeteria service
• Employee recognition program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Attention to detail · Preferred
• punctuality · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingualism
• OnQ system
• Problem solving
• Professionalism
• Communication
• Time management
• Attention to detail
• Adaptability
• Punctuality
• Hotel Operations
• Bilingual (French/English)
• Multilingualism
• Management
• Customer Service
• Confidentiality
• Problem Solving
• Time Management
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks