Reservations Clerk - Hotel

Job summary

Manage room reservations, provide information about hotel services and local attractions, and assist guests with special requests. Process departures and payments, balance cash, maintain reservation and vacancy records, handle clerical and telephone duties, and follow safety procedures.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hospitality industry Staff accommodation available Hotel, motel, resort Responsibilities Tasks Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Maintain accurate records Study and determine selling features of products and services Additional information Security and safety Basic security clearance Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Efficient interpersonal skills Flexibility Judgement Organized Reliability Team player Resourcefulness Accurate Benefits Health benefits Dental plan Health care plan Vision care benefits Financial benefits As per collective agreement Group insurance benefits Life insurance Other Benefits Free parking available On-site amenities On-site housing options Other benefits

What you’ll do

Manage room reservations, provide information about hotel services and local attractions, and assist guests with special requests. Process departures and payments, balance cash, maintain reservation and vacancy records, handle clerical and telephone duties, and follow safety procedures.

Requirements

A secondary school graduation certificate or equivalent experience is required, while prior experience is an asset. The role calls for customer focus, attention to detail, organization, reliability, flexibility, sound judgment, and the ability to work under pressure and stand for extended periods.

Benefits

• Dental Plan
• Health Care Plan
• Vision Care Benefits
• Group Insurance Benefits
• Life Insurance
• Free Parking
• On-Site Amenities
• On-Site Housing

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Reliability · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• telephone communication · Preferred
• Payment Processing · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Room Reservations
• Customer Service
• Guest Assistance
• Payment Processing
• Cash Balancing
• Record Keeping
• Telephone Communication
• Foreign Currency Exchange
• Hotel Information
• Local Area Information
• Inventory Management
• Clerical Duties
• Attention to Detail
• Interpersonal Skills
• Organization
• Reliability

Job areas

• Hospitality
• Customer Service & Support
• Administrative