Business Clerk

Job summary

The Business Clerk provides administrative support to the healthcare team, including patient reception, registration, and scheduling. They are responsible for managing booking procedures and interacting with patients and families in a professional manner.

Job details

As a member of the healthcare team, the Business Clerk provides support to patients, families and members of the Healthcare Team. Responsibilities include patient reception, registration, scheduling. Functions according to the job description for Business Clerks. 1. Commercial/Business/Secretarial College Diploma/Certificate or equivalent office experience 2. Medical Terminology Certificate 1 and 2 or demonstrated knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different Business Clerk position, which may be subject to testing 3. Demonstrated experience with EPIC, registration, and booking procedures. 4. Minimum 1 year experience in a similar role with a knowledge of endoscopy procedures and processes 5. Keyboarding of at least 40 wpm 6. Demonstrated effective communication (verbal and written), interpersonal, public relations and problem-solving skills 7. Demonstrated ability to interact with adult and pediatric patients and their families, with patience, courtesy and tact. Ability to demonstrate attributes that contribute to a respectful, caring environment 8. Ability to organize work and prioritize tasks in a fast paced multidisciplinary setting 9. Ability to appreciate the confidential nature of the position 10. Ability to sit for long periods, repetitive reaching, repetitive bending

What you’ll do

The Business Clerk provides administrative support to the healthcare team, including patient reception, registration, and scheduling. They are responsible for managing booking procedures and interacting with patients and families in a professional manner.

Requirements

Candidates must possess a commercial or secretarial diploma and a medical terminology certificate. At least one year of experience in a similar role with knowledge of endoscopy procedures and proficiency in Epic software is required.

Listed skills

• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient reception
• Registration
• Scheduling
• Medical terminology
• Epic
• Booking procedures
• Endoscopy processes
• Keyboarding
• Communication
• Interpersonal skills
• Public relations
• Problem-solving
• Patient interaction
• Multidisciplinary collaboration
• Task prioritization
• Problem Solving
• Patience
• Effective Communication
• Endoscopy
• Pediatrics
• Public Relations
• Tactfulness
• Epic EMR
• Medical Terminology

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Business Clerk
• Admissions Administrator
• Education Managers
• Education Administrators, Postsecondary

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