Patient Admin Coordinator/Medical Spa Receptionist

Job summary

The role involves managing front-desk operations, including welcoming patients, scheduling appointments, and processing payments. Additionally, the coordinator will support clinic administration, inventory management, and promote aesthetic services to patients.

Job details

Join Our Team! GraceMed Don Mills, Canadian Dermatology Centre, is looking for a Part-time Medical Spa Receptionist/ Patient Admin Coordinator to join our team! GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients. Why Join Our Team: * Rewards that grow: Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services. * Strength in harmony: Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes. * Learn from the best: Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities. What you’ll do: * Welcoming and checking in patients upon their arrival to the clinic and providing world-class service to ensure patient comfort. * Answering calls and responding to messages, providing information relevant to the inquiry. * Knowledge of procedures and products, and sharing treatment information with patients professionally and confidently. * Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support. * Processing patients’ payments and scheduling re-occurring and follow up appointments. * Conducting confirmation of appointment and retention phone calls. * Checking and responding to clinic emails and voice messages. * Address patients' questions and concerns about treatments and products. * Responds and resolves issues and concerns with patient and, escalating concerns to the Clinic Manager, as needed. * Providing feedback and suggestions to Clinic Manager to improve Patient Experience. * Supporting with inventory management and supply ordering. * Other responsibilities, as required. What you will bring along: To excel in this role, you should be dedicated to patient care and service, with a preference for experience or a strong interest in the integrative medical field. The ideal candidate will have specialized healthcare experience, preferably in dermatology or a related area, and possess OHIP billing skills. * At least 2 years' related experience in health, beauty and wellness industry or medical receptionist. * Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred. * Exceptional customer service skills. * Experience with point-of-sale transactions is an asset. * Experience with provincial and insurance billings would be viewed favorably. * Open and honest communication and strong relationship- building skills. * Dedication to maintaining confidentiality of all patient records. * Experience working with web-based email applications, Microsoft Office and Electronic Medical Records is desired. Rate of Pay: $19-$22/hour GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.

What you’ll do

The role involves managing front-desk operations, including welcoming patients, scheduling appointments, and processing payments. Additionally, the coordinator will support clinic administration, inventory management, and promote aesthetic services to patients.

Requirements

Candidates should have at least 2 years of experience in the health, beauty, or wellness industry, preferably in a medical or dental practice. Proficiency in OHIP billing, Electronic Medical Records, and strong customer service skills are highly desired.

Benefits

• Competitive compensation
• Group benefits program
• Discounts on medical-grade skin care
• Discounts on aesthetic services
• Training and development opportunities

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient administration
• Medical reception
• Customer service
• OHIP billing
• Insurance billing
• Point-of-sale transactions
• Electronic medical records
• Inventory management
• Appointment scheduling
• Communication
• Relationship building
• Microsoft office
• Email management
• Sales support
• Dermatology knowledge
• Training And Development
• Honesty
• Microsoft Excel
• Relationship Building
• Marketing
• Microsoft Office
• Sales
• Customer Service
• Inventory Management
• Confidentiality
• Billing
• Scheduling
• Surgery
• Skin Care
• Optometry
• Point Of Sale
• Healthcare Industry Knowledge
• Sales Support
• Electronic Medical Record
• Patient Comfort
• Patient Administration Systems
• Dermatology
• Plastic Surgery

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Retail
• Spa Receptionist
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers

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