Dental Receptionist/Assistant

Job summary

Greet patients, manage calls and appointments, maintain patient records, verify insurance, process claims, and assist with billing and payments. Prepare treatment rooms, sterilize instruments, provide chairside support within qualifications, and help coordinate clinic operations and inventory.

Job details

GIA SMILE Dental Clinic - Hamilton, ON Job Type: Full time Work Location: In person Working Hours: Monday to Friday, 10:00 AM - 6:00 PM (Saturdays as required, 40 hours per week) Pay: $18.00 - $20.00 per hour GIA SMILE Dental Clinic is seeking a friendly, organized, and motivated Dental Receptionist / Assistant to join our growing team. This dual role position combines front desk administration with clinical support to ensure smooth daily operations and a positive patient experience. Key Responsibilities · Greet patients, answer phone calls, and manage appointments, reminders, and follow ups. · Coordinate patient bookings, treatment appointments, and daily patient flow. · Maintain accurate patient records, verify insurance coverage, submit insurance claims, and assist with billing and payment processing. · Communicate professionally and compassionately with patients, especially seniors. · Prepare treatment rooms, sterilize instruments, and provide chairside assistance within the employee's training and qualifications. · Support daily clinic operations, inventory management, and coordination between team members. · Perform other administrative and clinical support duties as assigned. Qualifications required · Excellent verbal and written English communication skills, with the ability to speak clearly and professionally with patients, especially seniors. · Strong customer service, organizational, and multitasking skills. · Friendly, reliable, and detail oriented attitude. Preferred (Not Required) · Previous dental office experience or relevant education. · Familiarity with dental software, terminology, insurance processing, and billing. · Knowledge of infection prevention and control procedures. · NDAEB certification or HARP qualification. · Mandarin or Filipino language skills. · New graduates are welcome to apply. What We Offer · Friendly and supportive work environment. · On the job training and professional development opportunities. · Salary reviews every six months, with potential increases based on performance. Benefits · Dental care · On site parking · Company events How to Apply Interested candidates may apply through Indeed or LinkedIn or email their resume to info@gianova.ca. We thank all applicants for their interest. Only candidates selected for an interview will be contacted. GIA SMILE Dental Clinic is an equal opportunity employer. Accommodations are available upon request during the recruitment process.

What you’ll do

Greet patients, manage calls and appointments, maintain patient records, verify insurance, process claims, and assist with billing and payments. Prepare treatment rooms, sterilize instruments, provide chairside support within qualifications, and help coordinate clinic operations and inventory.

Requirements

Excellent spoken and written English, strong customer service, organization, and multitasking skills, and a friendly, reliable, detail-oriented approach are required. Dental office experience or relevant education, familiarity with dental software and insurance processing, infection-control knowledge, and NDAEB certification or HARP qualification are preferred but not required.

Benefits

• Dental Care
• On-Site Parking
• Company Events

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Communication
• Customer Service
• Appointment Scheduling
• Patient Records Management
• Insurance Verification
• Insurance Claims Processing
• Billing and Payment Processing
• Dental Assisting
• Chairside Assistance
• Instrument Sterilization
• Infection Prevention and Control
• Inventory Management
• Organization
• Multitasking
• Dental Software Familiarity

Job areas

• Healthcare
• Administrative
• Customer Service & Support