Receptionist

Job summary

Welcome visitors and callers, manage the front desk, coordinate appointments and bookings, and respond to general customer inquiries. Provide administrative and clerical support, including handling mail, maintaining supplies and records, assisting with quotes and invoices, and processing payments.

Job details

Job Summary The Receptionist is the face and voice of Fancy Doors, responsible for creating a welcoming first impression for everyone who calls or walks through our doors. This role manages the front desk, supports the sales and administrative teams, and helps keep the office running smoothly day to day. Key Responsibilities and Responsibilities Greet customers, contractors, and visitors warmly and professionally in person and by phone. Answer, screen, and direct incoming calls; take detailed and accurate messages. Manage the front desk, including maintaining a clean, organized, and welcoming reception/showroom area. Schedule and coordinate appointments, consultations, and installation bookings for the sales and installation teams. Respond to general customer inquiries by phone, email, and in person, or direct them to the appropriate team member. Receive, sort, and distribute incoming mail, packages, and deliveries; prepare outgoing mail and shipments. Maintain office supplies inventory and place orders as needed. Support basic administrative tasks such as data entry, filing, scanning, and updating customer records in the Company's systems. Assist with preparing quotes, work orders, or invoices under the direction of sales or admin staff. Process incoming payments and maintain accurate, organized records as required. Support other departments with general clerical assistance and special projects as needed. Maintain confidentiality of customer and Company information at all times. Qualifications & Skills High school diploma or equivalent required; additional office administration training an asset. Previous experience in a receptionist, customer service, sales or administrative support role preferred. Excellent verbal and written communication skills, with a friendly and professional phone manner. Strong organizational skills and the ability to multi-task in a busy, fast-paced environment. Proficiency with Microsoft Office (Word, Excel, Outlook) and general comfort learning new software/systems. Punctual, reliable, and able to maintain a polished, professional appearance and demeanor. A positive, can-do attitude and genuine enjoyment of working with people. Ability to work independently, prioritize tasks, and use good judgment with minimal supervision. Experience in the home improvement, construction, or retail industry is an asset but not required. How to Apply Interested candidates are invited to submit their resume to loraine@fancydoors.com or apply through Indeed. When applying by email, please include "Receptionist Application" in the subject line. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. Expected hours: No less than 44.0 per week Work Schedule: Monday to Friday: 7:30 AM – 5:00 PM Saturday: 9:00 AM – 2:00 PM Benefits: Dental care Extended health care Life insurance On-site parking Vision care Experience: receptionist: 1 year (required) sales: 1 year (preferred) Work Location: In person

What you’ll do

Welcome visitors and callers, manage the front desk, coordinate appointments and bookings, and respond to general customer inquiries. Provide administrative and clerical support, including handling mail, maintaining supplies and records, assisting with quotes and invoices, and processing payments.

Requirements

A high school diploma or equivalent is required, and one year of receptionist experience is required; sales experience is preferred. Candidates should have strong communication and organizational skills, be comfortable with Microsoft Office and learning new systems, and be reliable, professional, and able to work independently.

Benefits

• Dental Care
• Extended Health Care
• Life Insurance
• On-Site Parking
• Vision Care

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Verbal Communication
• Written Communication
• Organization
• Multitasking
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Data Entry
• Scheduling
• Phone Etiquette
• Recordkeeping
• Confidentiality
• Prioritization
• Appointment Coordination

Job areas

• Administrative
• Customer Service & Support
• Sales
• Retail