Returns & Claims Clerk - Quebec

Company Description Bathica is a growing HVAC distribution company operating in both Canada and the USA. We specialize in offering high-quality heating and cooling solutions, including private label and branded products. Our mission is to provide innovative, reliable, and energy-efficient solutions to our B2B customers, primarily HVAC wholesalers. We pride ourselves on being agile, customer-focused, and driven by continuous improvement. Bathica is committed to building strong partnerships with vendors and customers and delivering exceptional service across all markets we serve. In addition, we will offer you: Great mentors and on-the-job training Growth potential with competitive salary, benefits, and profit sharing A career with a solid, stable company with strong core values Participation in our pension plan with employer contributions Work-life balance and flex time Job Description We’re looking for a detail-oriented and highly organized Returns & Claims Clerk to support and manage all aspects of resolving shipment discrepancies, processing customer credits, and acting as a key liaison between our company, warehouses, and carriers. The ideal candidate is customer-focused, and highly organized, with strong communication skills, both by phone and email. Core responsibilities include: Investigate, document and resolve order discrepancies (e.g., missing, delayed, or damaged shipments and quantity discrepancies). Process and follow up on transportation-related claims and credits Act as the main liaison between warehouses, carriers, and internal departments to ensure timely and accurate deliveries. Communicate effectively with partners, clients, and internal teams by phone and email in English and French (an asset). Maintain accurate claims records and prepare related reports as needed. Support continuous improvement initiatives to optimize operations. This position is ideal for someone who thrives in a data-heavy environment, has strong attention to detail, and enjoys being part of a collaborative, fast-moving team. Qualifications Grade 12 diploma or equivalent; College and/or University degree an asset 1–3 years of experience in accounting, supply chain, logistics or data entry. Proficient in Microsoft Office Suite; ERP experience preferred (Infor M3 is an asset) Fluent in English (oral and written). An asset if speak or can write in French. Comfortable managing large datasets with a high degree of accuracy Strong communication skills and ability to work cross-functionally Organized, self-motivated, and able to manage multiple priorities effectively Additional Information Salary Range - $30,000 - $40,000 EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas. Compensation: CAD 30000 - CAD 40000 - yearly

The role involves investigating and resolving shipment discrepancies and processing transportation-related claims and credits. The clerk acts as the primary liaison between warehouses, carriers, and internal departments to ensure delivery accuracy.

Candidates need a high school diploma and 1-3 years of experience in accounting, supply chain, or logistics. Proficiency in Microsoft Office and fluency in English are required, with French and ERP experience being assets.

• Mentors • On-the-job training • Competitive salary • Benefits • Profit sharing • Pension plan with employer contributions • Work-life balance • Flex time

Identified from the job description. Confirm important requirements above.

• Order Discrepancy Resolution
• Claims Processing
• Logistics Coordination
• Data Entry
• Microsoft Office Suite
• ERP Systems
• English Fluency
• French Fluency
• Communication Skills
• Cross-functional Collaboration
• Time Management
• Attention to Detail
• Infor Software
• Supply Chain
• Bilingual (French/English)
• Self-Motivation
• Logistics
• Accounting
• HVAC
• Business To Business
• Customer Service
• Communication
• Continuous Improvement Process
• English Language
• French Language
• Warehousing
• Innovation
• Mentorship
• Microsoft Office
• Operations
• Wholesaling
• Diversification (Investing)
• Detail Oriented

• Logistics
• Administrative
• Customer Service & Support
• Finance & Accounting
• Transportation
• Returns Clerk
• Rental Clerk
• Sales Workers Not Elsewhere Classified
• Counter and Rental Clerks

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week