Warranty Clerk

Job summary

The Warranty Clerk assists in the administration of the warranty cost recovery program for new buses and manages the shipping of defective parts. They also provide administrative support for warranty claims, inventory management, and general transit maintenance operations.

Job details

Requisition ID: 23731 Department: Transit Services Dept. Service: Transit Bus Oper & Maintenance Service Employment Type: 1 Full-time Permanent; 1 Full-time Temporary - Until the end of the current year. Work Hours: 35.00 /hours per weekAffiliation: ATU 1760/Non Shift Salary Information: $46,393.62 - $65,800.28 annually (2023 rates of pay)Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 16/10/2026JOB SUMMARY The Transit Fleet and Facilities Maintenance team provides safe, reliable, efficient, timely and cost-effective transit vehicle maintenance services to support federally regulated transit services within the City. The Materials & Warranty Management section manages the Transit Services Purchasing Operations & Warranty Programs, including materials management and warranty administration, inventory management, tool purchase/management, procuring and expediting goods & services, and maximizing the proceeds of disposition of surplus and obsolete materials. You assist in the administration of the warranty cost recovery program for all new buses. You: provide administrative support to completion of warranty claims; package and arrange for the shipping of defective parts; close out on-line warranty claims; and perform other related administrative support duties as assigned. You also provide administrative support, as required, within other sections. EDUCATION AND EXPERIENCE Completion of Grade 12. Minimum of 1 year of experience in a mechanical field, obtained in a transit garage, stores or warehousing environment along with clerical experience, including data entry and keyboarding. Experience with Fleet Management Information Systems (FMIS). CERTIFICATIONS AND LICENCES Forklift Operator LicenceKNOWLEDGE Policies, procedures/techniques, and regulations governing material handling WHMIS procedures and the methods/procedures used in safely loading and transporting goods Buses and bus system components and automotive parts Shipping procedures Forklift operation and material handling techniques Knowledge and understanding of interpersonal relations Computer literacy in MS Office Suite in a Windows environment, including use of MOE and the internet Knowledge of applicable health and safety legislation, including the rights and duties of workers COMPETENCIES, SKILLS AND ABILITIES Possess solid computer skills and the ability to use software packages dealing with internet, Outlook mail, Word, Excel Possess effective interpersonal and communication skills Possess general accuracy and verification abilities Possess neat and legible handwriting Understand and execute oral and written instructions Able to communicate orally with all levels of staff Possess strong customer service orientation Work independently, and with ongoing supervision Demonstrate a positive attitude, flexibility and adaptability Possess good attendance and work performance Able to establish and maintain good working relationships with fellow employees in a team environment Possess sound computer skills Physically able to handle the packaging and movement of parts in a bus garage environment Able to physically move parts and materials with stamina to perform the job duties (which may include manipulating or moving parts to weights of 35 lbs. or greater) WHAT YOU NEED TO KNOW Language Requirement: English oral, reading, writing Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire. The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation. Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca. .

What you’ll do

The Warranty Clerk assists in the administration of the warranty cost recovery program for new buses and manages the shipping of defective parts. They also provide administrative support for warranty claims, inventory management, and general transit maintenance operations.

Requirements

Candidates must have completed Grade 12 and possess at least one year of experience in a mechanical, transit garage, or warehousing environment. A valid Forklift Operator Licence and proficiency in MS Office are also required.

Listed skills

• Customer service · Preferred
• Forklift operation · Preferred
• Material Handling · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warranty administration
• Data entry
• Keyboarding
• Fleet management information systems
• Forklift operation
• Material handling
• Shipping procedures
• Inventory management
• MS Office Suite
• Customer service
• Communication skills
• Interpersonal relations
• Health and safety legislation
• WHMIS procedures
• Mechanical knowledge
• Employment Equity
• Facility Repair And Maintenance
• Shipping Procedures
• Administrative Support
• Physical Stamina
• Basic Internet Skills
• Vehicle Maintenance
• Hand Writing
• Positivity
• Microsoft Excel
• Adaptability
• Management Information Systems
• Management
• Clerical Works
• Customer Service
• Communication
• Computer Literacy
• Data Entry
• English Language
• Packaging And Labeling
• Forklift Truck
• Inventory Management
• Material Handling
• Materials Management
• Microsoft Outlook
• Microsoft Office
• Operations
• Purchasing
• Purchasing Management

Job areas

• Transportation
• Administrative
• Government & Public Sector
• Logistics
• Trades
• Warranty Clerk
• Parts Clerk
• Shop Sales Assistants
• Parts Salespersons

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