Ward Clerk - Pioneer Manor

Job summary

Maintain residents’ charts, records, and computerized care-system information, and provide confidential clerical support to resident care management. Coordinate appointments, conferences, transportation, laboratory services, orders, inventory, reports, and information sharing across departments.

Job details

Job Description Section: Resident Care Division: Long Term Care Services Department: Community Well-Being Initial Reporting Location: 960 Notre Dame Avenue Job Status: Contract Position Estimated Probable Duration: Seven (7) Months (may be extended) Number of Vacancies: 1 Union Affiliation: Non union Hours of Work: 70 hours bi-weekly Shift Work Required: No Range of Pay: Group 6 - $2,134.30 to $2,515.80 bi-weekly The start date will follow the selection process. A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check with your application. Main Function: Perform general clerical duties by preparing, compiling and maintaining records. Characteristic: Under the general supervision of the Resident Care Co-ordinator or Co-ordinator of Volunteerism and Recruitment. Duties Maintain residents’ charts and records on a current basis and in an orderly fashion. Maintain the computerized resident care system, on a current basis, including generating and providing required reports. Answer the telephone and respond to inquiries from residents, families and visitors. Provide confidential clerical services and record keeping for the Manager of Resident Care and Resident Care Co-ordinators, including matters related to human resources and labour relations. Arrange annual team conferences, resident appointments and transportation as required. Facilitate resident laboratory services. Liaise with all sections to ensure appropriate transfer of information. Order and receive goods as directed, and organize inventory. Place High Intensity Needs (HIN) orders weekly; complete Notification of High Cost Service Requirement (NHCSR) forms for submission to the Ministry of Health and Long Term Care for reimbursement. Prepare month-end reports as required; distribute and provide information. Assist with booking appointments for contracted service providers. Maintain the Resident Care Manual and other Manuals as directed. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein. Perform other related duties as required. Note: The above duties are representative of a typical position and are not to be construed as all inclusive. Qualifications Education and Training: Successful completion of Secondary School (Grade XII) Education. Community College Diploma in Health Unit Co-ordination or directly related field would be considered an asset. Experience Two (2) years of directly related experience. Knowledge Of Applicable legislation and related regulations. Medical terminology. Best practices within areas of responsibility. Horizontal linkages to other relevant governmental levels and services as well as the private sector. Abilities To Demonstrate organizational and administrative skills. Demonstrate human relations skills in dealing with staff, Residents, Families and general public. Demonstrate and proven ability related to microcomputer software and administrative systems (e.g. files maintenance, word processing, computerized spreadsheet applications, information input and retrieval). Understand and meet the needs of customers. Balance conflicting demands from stakeholders. Provide a stabilizing influence within the Home. Demonstrate verbal and written communication skills. Personal Suitability Mental and physical fitness to perform essential job functions. Language Excellent use of English; verbally and in writing. French verbal skills highly desirable; written skills an asset. Other Requirements Provide, at own cost, a Vulnerable Sector Check. Provide, at own cost, a Two-step Mantoux Test (TB). Provide, at own cost, N95 mask fitting. Competencies: (click to view) Competency Library - Level 1 Proficiency How To Apply If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online. We must receive your resume before 11:59 p.m. on Tuesday, October 6, 2026. For those providing a French language resume, please also include an English version. Click on the Apply for Job button. Follow the step by step application process. Ensure you attached a cover letter and resume. Acceptable file types are: .doc .docx .txt .pdf .rtf Once completed, review your application and click on the Submit button. Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile. All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager. Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca) Contact Us For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca

What you’ll do

Maintain residents’ charts, records, and computerized care-system information, and provide confidential clerical support to resident care management. Coordinate appointments, conferences, transportation, laboratory services, orders, inventory, reports, and information sharing across departments.

Requirements

Requires successful completion of secondary school and two years of directly related experience; a college diploma in health unit coordination or a related field is an asset. Candidates should have medical terminology and legislation knowledge, strong administrative, computer, communication, and interpersonal abilities, and must provide a vulnerable sector check, TB test, and N95 mask fitting at their own cost.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Administrative Support · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Records Management
• Administrative Support
• Medical Terminology
• Knowledge of Applicable Legislation
• Organizational Skills
• Human Relations
• Computerized Information Systems
• Word Processing
• Spreadsheet Applications
• Data Entry and Retrieval
• Verbal Communication
• Written Communication
• Customer Service
• Inventory Management
• Appointment Coordination
• Confidential Record Keeping

Job areas

• Administrative
• Healthcare
• Government & Public Sector
• Customer Service & Support

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