Dental Office Manager

Job summary

Lead the clinic’s daily operations, serve as the main liaison among dentists, staff, patients, and regional leadership, and guide the front desk team. Manage payroll, accounts payable and receivable, vendors, scheduling, recalls, treatment follow-up, escalated patient concerns, and clinic updates.

Job details

About the role Bayview Dental Centre is a well-established Steveston practice offering holistic and biological dentistry alongside full-service general care. We are hiring an Office Manager to lead the day-to-day running of the clinic. You will be the main point of contact between our dentists, our team, our patients and regional leadership, and you will report directly to the Regional Manager. You do not need previous office manager experience. We want someone who has already been the person the team turns to: the go-to at the front desk, the one who keeps things moving and leads by example. What you will do Be the main liaison between the dentists, the team, patients and the Regional Manager Lead the front desk and support the whole team day to day, setting the standard Run clinic payroll Manage accounts payable and accounts receivable, including insurance and patient balances Manage vendor relationships, supplies and service accounts Oversee the daily schedule, recalls and treatment plan follow-up Handle escalated patient concerns with care and professionalism Report to the Regional Manager on clinic numbers, issues and team updates What you need Front desk experience in a dental clinic (required) Experience as the main liaison in a dental office, connecting dentists, team and patients Experience leading a team, formally or informally, and being a good example for others Hands-on experience with payroll, accounts payable and accounts receivable Experience working with vendors and suppliers Strong written and verbal communication, and calm under pressure Organised, reliable, and someone who follows through Eligible to work in Canada Strong assets Experience with Tracker practice management software Dental insurance knowledge (CDAnet claims, predeterminations) Interest in holistic or biological dentistry What we offer Competitive hourly wage Training and support as you step into the manager role Real ownership of the clinic's day-to-day operations A supportive regional team with a direct line to the Regional Manager Schedule: Tuesdays to Saturdays. To apply: Apply through Indeed with your resume and a short note about your dental front desk and leadership experience. Benefits: Dental care On-site parking Ability to commute/relocate: Richmond, BC V7E 0A2: reliably commute or plan to relocate before starting work (required) Application question(s): How many years of experience do you have in a leadership role? Experience: Canadian Dental Office: 2 years (required) Location: Richmond, BC V7E 0A2 (preferred) Work Location: In person

What you’ll do

Lead the clinic’s daily operations, serve as the main liaison among dentists, staff, patients, and regional leadership, and guide the front desk team. Manage payroll, accounts payable and receivable, vendors, scheduling, recalls, treatment follow-up, escalated patient concerns, and clinic updates.

Requirements

Requires at least two years of Canadian dental office experience, including dental front desk work, liaison responsibilities, team leadership, payroll, accounts payable and receivable, and vendor coordination. Candidates must be eligible to work in Canada and demonstrate strong communication, organization, reliability, and composure under pressure; Tracker software and dental insurance knowledge are assets.

Benefits

• Dental Care
• On-Site Parking

Listed skills

• written communication · Preferred
• Organization · Preferred
• Accounts receivable · Preferred
• Team Leadership · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dental Front Desk Operations
• Team Leadership
• Payroll Management
• Accounts Payable
• Accounts Receivable
• Dental Insurance Claims
• Vendor Management
• Scheduling
• Patient Relations
• Treatment Plan Follow-Up
• Written Communication
• Verbal Communication
• Organization
• Problem Resolution
• Tracker Practice Management Software

Job areas

• Healthcare
• Management & Leadership
• Administrative
• Finance & Accounting
• Customer Service & Support