Dental Receptionist

Job summary

Manage patient appointments, communications, records, insurance paperwork, financial arrangements, supplies, and day-to-day clinic operations. Provide professional, friendly customer service while supporting marketing, patient reactivation, quality improvement, and the smooth operation of the dental clinic.

Job details

Home / Dental Receptionist Dental Receptionist Job Description – Dental Receptionist Asante Dental Centre strives to deliver exceptional patient care by providing a comfortable and relaxing dental environment with a friendly dental team supported by high technology products to help improve patient experiences and result in an enhanced standard of dental care. The Dental Receptionist is the public face of the clinic. This team member is a critical point of contact for patients and visitors to the clinic and should exude professionalism and friendliness consistent with our brand. As part of the dental team, the receptionist’s role is to assist in the smooth and efficient operation of the clinic. Responsibilities Scheduling patient appointments and effectively managing office schedule Implementing procedures and policies to ensure smooth staffing and operations Managing office communications including mail, phones, faxes, and emails Promoting a professional image of the clinic at all times and being knowledgeable about the services provided Managing and organizing patient records and other paperwork as necessary and in compliance with Privacy Laws Presenting treatment plans and coordinating financial arrangements as needed Ordering and ensuring supplies and lab work are received in time as needed Managing finances, including payables, receivables, and bank deposits Managing insurance claims and coordinating insurance paperwork and preauthorizations Reporting/managing equipment breakdown Contributing to and managing marketing plans Reactivating patients and requesting referrals and reviews from existing patients Identifying areas for continuous improvement and tracking quality metrics Completing other delegated tasks as required Working independently and effectively without supervision Providing excellent customer service

What you’ll do

Manage patient appointments, communications, records, insurance paperwork, financial arrangements, supplies, and day-to-day clinic operations. Provide professional, friendly customer service while supporting marketing, patient reactivation, quality improvement, and the smooth operation of the dental clinic.

Requirements

The posting does not specify formal education, certifications, or years of experience. It indicates that the receptionist should work independently without supervision, provide excellent customer service, and maintain a professional and friendly manner.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Office Administration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appointment Scheduling
• Office Administration
• Patient Records Management
• Privacy Compliance
• Treatment Plan Coordination
• Financial Arrangements
• Insurance Claims
• Preauthorization Coordination
• Accounts Payable and Receivable
• Supply and Lab Work Coordination
• Marketing
• Customer Service
• Patient Reactivation
• Quality Metrics Tracking
• Office Communications
• Independent Work

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Finance & Accounting
• Marketing