Front Office Manager

Job summary

Manage daily front office operations across Guest Relations, Valet, Night Audit, and Bell Staff, ensuring efficient service and a seamless guest experience. Supervise, schedule, train, and develop colleagues while resolving guest and internal customer complaints and ensuring service standards are met.

Job details

Organization- Andaz Ottawa Summary We are excited to share that Andaz Ottawa has an opportunity for people who love helping people. The Front office manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and professional and timely resolution of guest issues. They will help coach colleagues and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our standards; and will help motivate, train, and develop assigned staff. What is expected of me in this role? Efficiently manage the department according to the established team goals Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation Colleague training, development and performance management. Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers Colleague scheduling, ensuring the department is adequately manned according to occupancy, service and costs Skills And Qualifications Minimum 2 years’ experience as an Front office Manager or 3 year experience as a Assistant Front Office Manager within a four or five-star hotel environment Proven experience in supervising, motivating and training others Exceptional interpersonal, communication skills with advanced proficiency in the English language Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including mornings, afternoons, evening, weekdays, weekends, and holidays. Experience with Opera and Hyatt systems would be an advantage. WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT Andaz Ottawa? Extended Health Benefits for you and your dependents and paid medical days. Employer RRSP Matching Contributions. Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world. Complimentary meal during shift at the colleague cafeteria Discounts on food and beverages Excellent training and professional development 2025 Great Place To Work Certified About Andaz Ottawa Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa. As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture. Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations. Visit careers.hyatt.com to apply

What you’ll do

Manage daily front office operations across Guest Relations, Valet, Night Audit, and Bell Staff, ensuring efficient service and a seamless guest experience. Supervise, schedule, train, and develop colleagues while resolving guest and internal customer complaints and ensuring service standards are met.

Requirements

Requires at least two years of experience as a Front Office Manager or three years as an Assistant Front Office Manager in a four- or five-star hotel. Candidates should have experience supervising, motivating, and training staff, exceptional interpersonal and communication skills, and advanced English proficiency; Opera and Hyatt systems experience is an advantage.

Benefits

• Extended Health Benefits
• Paid Medical Days
• Employer RRSP Matching Contributions
• Complimentary Hotel Nights
• Friends And Family Discounts At Hyatt Properties
• Complimentary Shift Meals
• Food And Beverage Discounts
• Training And Professional Development

Listed skills

• Customer service · Preferred
• Team Supervision · Preferred
• Guest Relations · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front Office Operations
• Guest Relations
• Team Supervision
• Staff Training And Development
• Performance Management
• Staff Scheduling
• Task Delegation
• Complaint Resolution
• Customer Service
• Interpersonal Communication
• English Language Proficiency
• Opera
• Hyatt Systems

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support