Bilingual English and Arabic Office Clerk

Job summary

Handle administrative tasks, coordinate dispatch operations, manage schedules and interpreter assignments, and respond to customer inquiries by phone and email. Administer Zoom and the online interpreter booking system, maintain quality-control spreadsheets and records, and provide customer service in English and Arabic.

Job details

Access Language Services (ALS) is seeking to hire immediately a dedicated and detail-oriented bilingual English-Arabic Office Clerk to join our team full-time on-site. This role involves handling administrative tasks, coordinating dispatch operations, managing schedules, and ensuring efficient communication between clients and customers. The ideal candidate will have strong organizational skills, the ability to multitask in a fast-paced environment, and excellent customer service abilities. If you're looking for a dynamic role, we encourage you to apply! The duties and responsibilities of this position, as amended by the Company, from time to time, include: Making calls to Arabic speaking customers in Arabic. Deliver a high-quality customer service experience. Zoom system administrator, make appointments in Zoom and other virtual platforms, act as a Zoom host to allow entry of meeting attendees. Perform system administration tasks on online interpreter booking system (maintain users, customer records, locations on a regular basis, run verification reports on a regular basis). Maintain Excel spreadsheets used for quality control; program and maintain Excel macros where required. Manage interpreter assignments in the online booking system. Respond to customer telephone inquiries and emails. May be required to carry phone and respond to phone calls during or after normal business hours. Assist in keeping a tidy and organized workplace. Comply with confidentiality policies. Perform other related tasks and duties as may be requested of you from time to time. Qualifications: Excellent communication skills both written and oral, in both English and Arabic. 1-3 years of relevant experience in a customer focused position. Completion of a secondary, or post-secondary program or related experience. Professional and interpersonal skills are essential when communicating with customers and clients. Must be able to quickly navigate, understand, and process multiple tabs and functions within a software application. Strong multitasking skills and the ability to visualize system workflows are essential for effectiveness in this role. Ability to prioritize and manage several tasks efficiently. Accept constructive criticism and customer feedback regarding their experience. Comfortable working in and assisting others through company online booking software and Zoom. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Strong computer skills in MS Word, MS Outlook, and especially MS Excel. Must be able to work well in a fast-paced team and multi-tasking environment. Must be able to legally work in Canada. *Please note only those who qualify will be contacted for an interview. We look forward to hearing from you!

What you’ll do

Handle administrative tasks, coordinate dispatch operations, manage schedules and interpreter assignments, and respond to customer inquiries by phone and email. Administer Zoom and the online interpreter booking system, maintain quality-control spreadsheets and records, and provide customer service in English and Arabic.

Requirements

Requires excellent written and spoken English and Arabic, with 1–3 years of relevant customer-focused experience or related education and experience. Candidates should have strong computer skills, especially in Excel, and be able to multitask, prioritize work, communicate professionally, and legally work in Canada.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-Arabic Communication
• Customer Service
• Administrative Support
• Dispatch Coordination
• Schedule Management
• Zoom Administration
• Online Booking System Administration
• Interpreter Assignment Management
• Microsoft Excel
• Excel Macros
• Microsoft Word
• Microsoft Outlook
• Multitasking
• Time Management
• Prioritization
• Confidentiality

Job areas

• Administrative
• Customer Service & Support