Find your next opportunity

Job details

Position Summary The Front Desk Receptionist supports the day-to-day operations of the Women's Employment Resource Centre (WERC) by providing exceptional customer service, administrative support, and reception coverage. As the first point of contact for clients, community partners, and visitors, this role plays an important part in creating a welcoming, professional, and resource-focused environment for women accessing services. The successful candidate will help ensure clients feel respected, supported, and connected to appropriate services while maintaining efficient front desk operations and supporting the WERC team. Key Responsibilities Reception & Client Services Welcome clients, visitors, and community partners in a friendly, professional, and respectful manner. Serve as the first point of contact for individuals accessing WERC services, both in person and by phone. Respond to general inquiries and provide information about WERC programs, services, workshops, and community resources. Schedule client appointments and workshops using electronic scheduling systems. Assist clients with completing forms and navigating available services and resources. Maintain a welcoming and organized reception area and resource centre. Support clients in accessing computers, printers, and online resources as needed. Use strong customer service skills to build positive relationships and create a supportive environment for all individuals accessing services. Handle sensitive and confidential information with professionalism and discretion. Refer clients to appropriate staff members based on their needs. Administrative Support Complete general administrative tasks including filing, photocopying, scanning, data entry, and document preparation. Maintain accurate client records and ensure information is entered correctly into case management systems. Assist with client follow-up communications and appointment reminders. Technology & Office Systems Demonstrate proficiency in Microsoft 365 applications including Outlook, Word, Excel, and Teams. Utilize electronic scheduling, database, and case management systems including CaMS and WEdata. Assist clients with basic technology questions and online job-search activities when appropriate. Outreach & Community Support Support WERC participation in community events, workshops, and outreach activities. Assist with promoting programs, services, workshops, and employment-related opportunities. Represent WERC professionally and positively within the community. Help maintain up-to-date resource information for clients and community partners. Preferred Qualities We are looking for someone who: Enjoys helping people and providing excellent customer service. Is friendly, approachable, and welcoming. Maintains a positive and professional attitude. Takes initiative and demonstrates strong problem-solving skills. Values inclusion, respect, and empowerment. Is dependable, organized, and adaptable. Is comfortable learning new technologies and administrative systems. Enjoys being part of a collaborative and supportive team. Working Conditions 35 hours per week. Monday to Friday, 9:00 a.m. to 4:30 p.m. (flexibility may be available). Hourly wage: $22.00 to $24.00 per hour (or as determined by experience and qualifications). Primarily office-based with occasional participation in community events and outreach activities. How to Apply Please submit your résumé and cover letter to: Sail McMann (she/her) Lead Employment Strategist Women's Employment Resource Centre (WERC) 424 Dundas Street Woodstock, ON N4S 1C1 Phone: 519-421-2077 Email: [email protected] WERC welcomes applications from individuals of diverse backgrounds and is committed to creating an inclusive and supportive workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Receptionist serves as the first point of contact for clients and visitors, providing welcoming customer service and resource information. They are also responsible for general administrative tasks, appointment scheduling, and maintaining client records in case management systems.

Requirements

The ideal candidate should be a friendly, organized professional with proficiency in Microsoft 365 and an ability to handle sensitive information. They must be comfortable learning new administrative technologies and committed to supporting a diverse client base.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Support
• Reception Management
• Microsoft 365
• Outlook
• Word
• Excel
• Teams
• Data Entry
• Case Management Systems
• Scheduling
• Client Relations
• Confidentiality
• Problem Solving
• Communication
• Outreach

Job areas

• Administrative
• Customer Service & Support
• Social Services