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Hi. We’re Trellis. Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges. With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing! Our Values Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential. * Courage: We willingly embrace growth, and don’t see it as optional * Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported * Learning: We choose to grow through uncertainty, even when the status quo feels easier * Impact: We go beyond what seems doable and prove that growth is possible. Our Commitments We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve. We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals. What Trellis Offers We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits: * Flexible Health & Wellness Benefits * RRSP Group Savings Plan * Free and confidential support through the Employee & Family Assistance Program * Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off * Ability to swap statutory holidays for other days of importance to you * Consistent Training & Development Opportunities * Diversity and Inclusion embedded into everyday practice. For more info on Trellis Society, visit www.growwithtrellis.ca [http://www.growwithtrellis.ca/] or find us at @TrellisYYC on social media. The Role: Receptionist The Receptionist plays a highly visible and essential role in shaping the Trellis experience. As the first point of contact for staff, clients, vendors, and community partners, this position sets the tone for every interaction by creating a welcoming, professional, and responsive environment. The role combines front-facing service with critical administrative and operational support, helping people access the right information, programs, staff, and resources while ensuring daily office needs are coordinated smoothly and effectively. Success in this role requires; strong judgment, initiative, confidentiality, and the ability to balance empathy with clear professional boundaries. The Receptionist is proactive, resourceful, and accountable, taking ownership of a wide range of requests and following through in a way that strengthens service delivery, organizational efficiency, and Trellis culture. Key Duties and Responsibilites Reception and Office Operations * Serves as the first point of connection for clients, community members, staff, vendors, and partners, responding to inquiries and connecting individuals to relevant Trellis programs, services, and resources through a variety of communication channels. * Fosters a welcoming, inclusive, and positive in-person environment for clients, visitors, and team members. * Responds to main phone line inquiries with warmth, professionalism, and care, connecting callers to the appropriate supports and resources. * Monitors Reception shared inboxes with responsiveness and attention to detail, ensuring emails and documents are directed to the appropriate person or department. * Helps staff and visitors feel prepared and supported in main office meeting spaces by coordinating bookings, video conferencing, screen casting, and equipment setup. * Provides dependable administrative support to keep daily operations moving smoothly, including mail distribution, invoice routing, courier and delivery oversight, and stationery replenishment. * Builds positive working relationships with main office vendors while coordinating amenities and services such as kitchen supplies, waste, recycling, shredding, copier maintenance, Wi-Fi support, and janitorial needs. * Supports clear and accessible communication across Trellis by administering internal phone and fax systems. Facilities and IT Operations * Maintains clean, welcoming, organized, and functional office common spaces, including reception, lunchrooms, meeting rooms, workstations, hotelling spaces, and stationery supply areas, ensuring they are consistently ready for staff and visitors. * Supports facilities needs across Trellis locations by submitting and following up on work order requests. * Provides approachable IT support for staff, including internet connectivity, printing, system and software navigation, phone setup, and loaner equipment sign-on. * Supports smooth staff on-boarding and off-boarding by preparing, retrieving, and tracking IT hardware, accessories, credit cards, business cards, nameplates, keys and fobs, ID badges, lanyards, hardware totes, and Trellis Churn Tracking updates. * Prepares and shares clear organizational communications, including employee onboarding materials and agency-wide notices. * Maintains security systems, including access card distribution and database management, and conducts quarterly audits to ensure secure and reliable facility access. * Supports workplace health and safety by completing weekly office inspections, maintaining clear and accessible common areas, and serving as a key contact for the Fire Warden program. * Distributes Naloxone/Narcan, PPE, first aid kits, and other safety supplies to designated staff, maintaining accurate inventory and distribution records. * Coordinates pickups, drop-offs, distribution, and inventory management for employees and programs, including donations, gift cards, School Program devices, training materials, and other operational resources, while maintaining accurate tracking and inventory records. * Ensures the safety and security of main office storage spaces by supporting staff access requests and maintaining accurate access and inventory records. * Provides responsive internal Visa support, including fraud reporting, card activation, credit limit adjustments, and credit card closures. * Assists agency-authorized drivers with main office pool vehicle bookings. * Supports fundraising efforts by receiving and coordinating monetary and in-kind donations. * Contributes to team priorities by supporting additional projects and duties as assigned. Skills and Competencies * Friendly, approachable, and professional demeanor, with a genuine commitment to creating a welcoming and positive experience. * Excellent verbal, written, and interpersonal communication skills, with the ability to tailor messaging and approach to effectively support and engage diverse audiences. * Sound interpersonal judgment and professional boundaries, with the ability to respond empathetically, establish clear expectations, and connect individuals to appropriate supports and resources. * Demonstrated discretion, professionalism, and sound judgment when handling confidential information, sensitive matters, and high-profile situations. * Strong organizational skills and attention to detail, maintaining accuracy, and productivity while managing multiple responsibilities and frequent interruptions. * Proven ability to manage competing priorities and changing demands in a dynamic, fast-paced environment. * Resourceful, solutions-focused team player who takes ownership, seeks out information, resolves issues, and follows through with minimal supervision. * Proactive in identifying opportunities for improvement and recommending practical solutions to enhance processes, efficiency, and service delivery. * Strong commitment to professional growth and continuous improvement, with the ability to learn, adapt, receive feedback constructively, and maintain positive working relationships. * Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint. Qualifications and Requirements * Minimum two (2) years of administrative support and/or executive assistance experience; an Office Administration Diploma or an equivalent combination of education and experience. * Solid understanding of trauma-informed care principles and practices. * Experience working within the human services, community services, or social services sector is preferred. * Must be available to work on-site Monday through Friday, from 8:00 a.m. to 4:00 p.m. Reporting Relationship This position reports to the Facilities Services Manager. Join Our Growing Team The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise. We appreciate your interest and thank all who apply but only those selected for an interview will be contacted!

What you’ll do

The Receptionist serves as the primary point of contact for clients and staff, managing front-desk operations and inquiries. They also provide essential administrative, facilities, and IT support to ensure the smooth daily functioning of the office.

Requirements

Candidates must have at least two years of administrative or executive assistance experience, or an Office Administration Diploma. A solid understanding of trauma-informed care and the ability to work on-site during business hours are required.

Benefits

• Flexible Health & Wellness Benefits • RRSP Group Savings Plan • Employee & Family Assistance Program • Paid Vacation • Sick Days • Wellness Days • Work Anniversary off • Training & Development Opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Office Administration
• Customer Service
• Administrative Support
• Communication
• Interpersonal Skills
• Microsoft Office Suite
• Trauma-informed Care
• Problem Solving
• Time Management
• Confidentiality
• Attention To Detail
• IT Support
• Facilities Management
• Inventory Management
• Database Management
• Copier Repair And Maintenance
• Mail Distribution
• Courage
• Empathy
• Resourcefulness
• Trauma Informed Approaches
• Communication Channels
• Professionalism
• Organizational Skills
• Open Mindset
• Microsoft Access
• Microsoft Excel
• First Aid
• Auditing
• Reconciliation
• Social Work
• Continuous Improvement Process
• Fundraising
• Occupational Safety And Health
• Hotelling
• Human Services
• Information Technology Operations
• Interpersonal Communications
• Invoicing
• Microsoft Outlook
• Microsoft Office
• Employee Onboarding
• Operations
• Organizational Communications
• Microsoft PowerPoint
• Video Conferencing
• Network Routing
• Security Systems
• Coordinating

Job areas

• Administrative
• Social Services
• Customer Service & Support
• Human Resources
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks