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WHO WE ARE At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do! If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go. Receptionist Location: Mississauga, Ontario Permanent/Full-Time The Receptionist is responsible for providing reception, administrative, and office support services to ensure the efficient day-to-day operation of Air Canada Vacations. This role serves as a key point of contact for employees, visitors, and vendors while supporting office administration, facilities coordination, Flight Attendant recruitment activities, meeting logistics, mail and courier services, and workplace programs. The Receptionist plays an important role in delivering a positive employee and visitor experience while ensuring the office operates efficiently and professionally. Key Responsibilities Serve as the first point of contact for employees, visitors, vendors, and external stakeholders, providing professional and courteous customer service. Answer, screen, and direct incoming telephone calls and inquiries. Welcome visitors, manage reception services, maintain visitor logs, and support office security procedures. Receive, sort, distribute, and track incoming and outgoing mail, courier shipments, packages, inter-office correspondence, and legal documents. Prepare courier shipments and FedEx waybills, coordinate packaging, monitor deliveries, and provide shipment tracking information to employees. Coordinate meeting room bookings, visitor accommodations, and meeting logistics, including room setup, catering, refreshments, and hospitality services. Ensure reception, boardrooms, and common areas are organized, professional, and maintained throughout the day. Order, maintain, and monitor office supplies, stationery, materials, kitchen supplies, and workplace amenities while managing inventory levels. Coordinate office maintenance and facilities-related requests, liaising with building management, vendors, and service providers to resolve workplace issues. Monitor office equipment, including printers, scanners, and workplace devices, and arrange service and repair support when required. Process invoices and administrative documentation, ensuring appropriate approvals are obtained and records are maintained. Support workplace events, employee training sessions, and corporate meetings by coordinating logistics, attendance materials, catering, and room preparation. Prepare, assemble, organize, and maintain documentation and recruitment materials required to support Flight Attendant recruitment activities, hiring events, interviews, and candidate processing. Assist with employee administration activities, including maintaining records, coordinating employee photos, and supporting onboarding and HR-related administrative processes. Support workplace health and safety activities, including inspections, monitoring first aid and emergency equipment, and maintaining related records. Maintain confidentiality and exercise discretion when handling sensitive information, employee records, and company documentation. Support office operations by identifying opportunities to improve administrative processes, workplace efficiency, and service delivery. Perform other duties and special projects as assigned by the Manager, Human Resources. Qualifications and skills required: Proven work experience as a Receptionist, Office Administration or similar role Available from 8:30am- 5:00pm Proficiency in Microsoft Office, Word, Excel, Powerpoint Experience managing social events Hands-on experience with office equipment (fax machines, printers etc.) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multi-tasking and time management skills, with the ability to prioritize tasks Excellent Customer Service attitude WHY WORK WITH US? Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family We offer training and development tools to help unlock your full potential Please note that these benefits apply to permanent, full-time employees. Visit our Careers page for a full list of benefits. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine. We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. Linguistic Requirements When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

What you’ll do

The Receptionist serves as the primary point of contact for visitors and employees while managing daily office operations and administrative tasks. This role also coordinates meeting logistics, office supplies, facilities maintenance, and supports recruitment and HR-related documentation.

Requirements

Candidates must have proven experience in reception or office administration and possess strong proficiency in Microsoft Office applications. The role requires excellent organizational, communication, and customer service skills, along with the ability to work on-site four days per week.

Benefits

• Travel privileges • Health insurance • Dental insurance • Training and development tools

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Administrative support
• Office administration
• Customer service
• Microsoft Office
• Word
• Excel
• Powerpoint
• Event coordination
• Communication skills
• Time management
• Multi-tasking
• Organizational skills
• Facilities coordination
• Data entry
• Record keeping
• Office Supply Management
• Office Equipment
• Resourcefulness
• Workplace Inclusivity
• Office Administration
• Support Services
• Professionalism
• Organizational Skills
• Microsoft Word
• Microsoft Excel
• First Aid
• Multilingualism
• Building Management
• Customer Service
• Confidentiality
• Training And Development
• Occupational Safety And Health
• Packaging And Labeling
• Hospitality Service
• Inventory Management
• Invoicing
• Multitasking
• Operations
• Microsoft PowerPoint
• Time Management
• Verbal Communication Skills
• Coordinating
• Prioritization
• Enthusiasm

Job areas

• Administrative
• Customer Service & Support
• Human Resources
• Hospitality
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks