Receptionist Clerk - Outpatient Department/Central Intake & Rapid Access Clinic - Regular Full-Time 2025-14060 (2026-18535)

Summary Of Duties Responds to telephone calls and voice mail messages. Intakes referrals and follows up with referring physicians on incomplete information. Maintains referral-tracking system by entering required data for each referral. Schedules appointments; notifies patients of cancelled clinics and provides alternative appointments. Schedules external tests and special procedures. Prepares new patient charts and prepares charts for return to Health Records. Receives clinic patients, registers patients, enters visit on computer and places chart in the clinic holding area. Provides support to clinical team to ensure the smooth flow of clinics. Qualifications/Skills Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required. One year experience in a busy receptionist area, preferably in a hospital / health care environment. Knowledge of Patient Registration and Scheduling Systems. Excellent communication and customer service skills. Tact and discretion in dealing with sensitive and confidential patient information. Excellent communication skills, both verbal and written. Good inter-personal skills and ability to work well with a diverse group of individuals. Minimum 40 words per minute (net) typing speed with maximum 5% error rate. Ability to manage multiple tasks and set priorities in a fast-paced environment. Excellent time management, organizational skills, accuracy and attention to detail required

The role involves managing patient intake, scheduling appointments, and handling referrals for the Outpatient Department. It also includes registering patients and providing administrative support to the clinical team to ensure smooth clinic flow.

Candidates must have a Grade 12 education, post-secondary computer courses, and at least one year of receptionist experience, preferably in healthcare. Proficiency in Microsoft Office and a minimum typing speed of 40 wpm are required.

• Time managementPreferred
• Customer servicePreferred
• CommunicationPreferred
• Data entryPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Patient Registration
• Scheduling Systems
• Microsoft Word
• Microsoft Outlook
• Typing
• Customer Service
• Communication
• Time Management
• Organizational Skills
• Data Entry
• Confidentiality
• Multi-tasking

• Administrative
• Healthcare
• Customer Service & Support

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level