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Job summary

Welcome clients and provide a supportive first impression while managing phones, scheduling, appointment flow, questions, and payments. Coordinate care, support clinic organization and communication, and occasionally assist the veterinary team.

Job details

Job Description Be the first impression and the steady presence our clients rely on. Serving our community since 1999, we’ve built a reputation for exceptional care, loyal clients, and a warm, team-focused environment. Our reception team is the heart of the client experience, and we’re looking for someone who thrives in a fast-paced clinic and takes pride in keeping things running smoothly. The Role This is primarily a front desk, client-facing role, including: Welcoming clients and creating a positive, supportive first impression Managing phones, scheduling, and appointment flow in a busy environment Handling client questions, payments, and coordination of care Supporting overall clinic organization and communication Occasional assistance to the veterinary team as needed Who You Are Experience in a veterinary clinic or fast-paced customer service role is required Friendly, professional, and compassionate with clients and patients Strong communication and multitasking skills Highly organized and able to stay calm under pressure A team player who takes initiative and keeps things moving What Great Reception Looks Like Here You stay calm and kind, even when things get busy or stressful You can manage multiple priorities at once without losing attention to detail You take ownership — you don’t wait to be told what to do You communicate clearly and confidently with both clients and your team You help create a positive, supportive environment at the front desk You are reliable and consistent — your team knows they can count on you What We Offer We believe in taking care of our team the same way we care for our patients: Supportive team culture - We love to do activities together! Uniform allowance Comprehensive benefits package $19–$22/hour (based on experience and skill set) Paid sick days & vacation time Generous staff discounts on veterinary care & pet supplies RRSP Matching Wellness Spending Account Start Date: ASAP - However we’re focused on finding the right fit. Ready to Join Us? If you enjoy being the go-to person, keeping things organized, and making clients feel cared for from the moment they walk in, we’d love to hear from you. Apply today and become part of a team that truly cares — about pets, people, and each other. We look forward to meeting you! Resumes and cover letters can be sent to: lauren.bellefeuille@nva.com

What you’ll do

Welcome clients and provide a supportive first impression while managing phones, scheduling, appointment flow, questions, and payments. Coordinate care, support clinic organization and communication, and occasionally assist the veterinary team.

Requirements

Experience in a veterinary clinic or a fast-paced customer service role is required. Candidates should be friendly, professional, compassionate, organized, reliable, and able to communicate clearly, multitask, take initiative, and stay calm under pressure.

Benefits

• Supportive Team Culture • Uniform Allowance • Comprehensive Benefits Package • Paid Sick Days • Paid Vacation Time • Veterinary Care and Pet Supply Discounts • RRSP Matching • Wellness Spending Account

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• client relations · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Service
• Veterinary Reception
• Phone Management
• Appointment Scheduling
• Appointment Flow Coordination
• Payment Handling
• Care Coordination
• Communication
• Multitasking
• Organization
• Attention to Detail
• Calmness Under Pressure
• Teamwork
• Initiative
• Client Relations

Job areas

• Customer Service & Support
• Administrative
• Healthcare