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Job summary

The coordinator manages Rent-Geared-to-Income (RGI) processes, including tenant eligibility reviews, income verification, and rent calculations. They also maintain accurate tenant records and ensure compliance with housing regulations and organizational policies.

Job details

Job Posting: RGI Housing and Administrative Coordinator (Full-time, On-site) Summary: The new Wardlaw Residences is building its team in preparation for opening in November with the goal of staggered move-ins throughout December 2026. The Housing and Administrative Coordinator is responsible for administering Rent-Geared-to-Income (“RGI”) and subsidized housing processes, ensuring ongoing tenant eligibility, maintaining accurate tenant records and supporting compliance with applicable housing regulations and organizational policies. The position serves as the primary administrative contact for tenant eligibility reviews, income verification, annual and interim assessments, file audits and housing documentation. Working closely with the General Manager, program staff, tenants, and relevant City of Toronto housing partners, the Coordinator ensures that RGI households are appropriately assessed, verified, documented, and maintained in accordance with applicable legislation, City of Toronto requirements, local rules and Wardlaw Residence policies. The Coordinator will also oversee the day-to-day administration of tenant rent, including rent calculations, rent collection, arrear monitoring, payment arrangements, rent adjustments, and related reporting. This position requires high level of accuracy, confidentiality, organization, attention to details, ability to work respectfully with a diverse population of youth, seniors, newcomers and individuals experiencing housing instability Ideal start date: October 21, 2026 Qualified applicants should upload their resume and cover letter. Interviews will only be granted to top candidates with desired qualifications. Application deadline: September 30, 2026. If you have a disability that needs to be accommodated in order to participate in the hiring process or employment, please let us know so we can work to make the appropriate accommodations. ____________________________________________________________________________________ Title: RGI Housing and Administrative Coordinator Reports To: General Manager Job Type: Full-time hours: 40 hours per week, on-site, Monday -Friday 9-5, Etobicoke, ON Compensation: Annual salary: $55,000, paid time off, health and dental benefits, RRSP Matching Program Company Description Wardlaw Residences, commonly referred to as “Wardlaw,” is a new mixed-tenant supportive housing residence comprising of 51 units, 15 of which are barrier-free, across four storeys. Wardlaw was created as a “made-in-Rexdale” solution to the housing crisis in the Rexdale community. Approximately half of Wardlaw’s tenants are seniors. The remaining residents include youth aged 18 to 24, adults, and newcomers of various ages. All tenants have experienced homelessness and have typically transitioned from shelters or unsheltered living situations before moving into Wardlaw. Many residents, particularly seniors and those with complex support needs, may consider Wardlaw their permanent home. For others, Wardlaw provides stable, long-term housing until they are ready to transition to the next stage of their lives. Programming will provide individualized supports that promote housing stability, independence, dignity and meaningful community connection. Supports include case management, housing stabilization. resident engagement, life-skills development, community programming and connections to health, social, employment and other community services tailored to each resident’s unique needs, goals and circumstances. Our goal is simple: to provide safe housing, meaningful support and opportunities for every resident to thrive with dignity, choice, connection and independence. Key Responsibilities RGI Administration and Eligibility Reviews 1. Administer Rent-Geared-to-Income (RGI) eligibility processes in accordance with applicable legislation, municipal guidelines, and organizational policies. 2. Conduct annual and interim tenant eligibility reviews. 3. Review and verify income, assets, household composition, residency status, and supporting documentation. 4. Calculate and process rent adjustments based on verified income information. 5. Ensure tenants meet ongoing eligibility requirements for subsidized housing. 6. Identify and address discrepancies, missing documentation, or ineligible subsidy situations. 7. Monitor deadlines for annual reviews and follow up with tenants regarding required documentation. 8. Prepare notices related to eligibility reviews, rent changes, subsidy adjustments, and compliance requirements. 9. Maintain accurate records of all eligibility determinations and rent calculations. Tenant File Management and Documentation 1. Maintain complete, accurate, and confidential tenant files in both electronic and paper formats. 2. Ensure all required documents are collected, updated, and filed in accordance with regulatory requirements. 3. Track expiry dates for documents and initiate timely renewal requests. 4. Conduct regular file audits to ensure compliance with RGI policies and program requirements. 5. Prepare reports and documentation for internal reviews, audits, and inspections. 6. Ensure data accuracy within housing management databases and record-keeping systems. Administrative Support 1. Receive, review, and process tenant forms, applications, agreements and supporting documentation. 2. Collect security deposits, rent payments and reconcile account discrepancies. 3. Issue receipts and maintain accurate and timely payment records. 4. Generate correspondence, letters, notices, and reports related to housing administration. 5. Respond to tenant inquiries regarding rent calculations, eligibility requirements, and program procedures. 6. Schedule meetings and appointments related to eligibility reviews and documentation submissions. 7. Maintain databases, spreadsheets, and tracking systems for tenant information, waitlists and housing records. 8. Coordinate with case management staff to coordinate move-ins. 9. Assist with data entry, filing, scanning, and document management. 10. Support the preparation of monthly, quarterly, and annual administrative reports. Tenant Communication and Customer Service 1. Explain eligibility requirements, tenant responsibilities, and documentation requirements in a clear and respectful manner. 2. Provide information regarding RGI policies, annual review processes, and subsidy requirements. 3. Follow up with tenants regarding outstanding documentation and compliance matters. 4. Assist tenants in completing forms and gathering required documentation. 5. Maintain professional, respectful, and confidential communications with tenants and stakeholders. Compliance and Regulatory Requirements 1. Ensure compliance with all applicable RGI regulations, housing legislation, municipal requirements, and organizational policies. 2. Maintain knowledge of changes to housing legislation, RGI rules, eligibility requirements, and housing subsidy programs. 3. Support organizational readiness for audits, file reviews, and compliance inspections. 4. Monitor subsidy administration practices to ensure consistency and accuracy. 5. Maintain confidentiality and privacy in accordance with applicable legislation and organizational policies. Qualifications Education 1. Diploma or degree in Business Administration, Accounting, Office Administration, Public Administration, Housing Administration, Social Services Administration, or a related field. 2. Equivalent education and relevant experience may be considered. Experience 1. Minimum 2 years of financial administrative experience in housing, property management, social housing, non-profit housing, or a related environment. 2. Experience administering Rent-Geared-to-Income (RGI) programs or subsidy-based housing is strongly preferred. 3. Experience reviewing financial documentation, income verification, and eligibility assessments. 4. Experience maintaining confidential records and managing large volumes of documentation. 5. Experience working with housing databases and administrative systems is an asset. Knowledge & Skills 1. Knowledge of Rent-Geared-to-Income (RGI) regulations and housing subsidy programs. 2. Strong understanding of Housing First and Supportive Housing principles. 3. Knowledge of Ontario income support programs including: Ontario Works, Ontario Disability Support Program (ODSP), CPP, OAS pensions, Employment Insurance and other applicable benefits 4. Understanding of income verification processes and eligibility assessment procedures. 5. Strong attention to detail and accuracy. 6. Excellent organizational, data management, and record-keeping skills. 7. Strong financial aptitude and ability to interpret financial documentation accurately 8. Strong analytical and problem-solving abilities. 9. Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and database systems. 10. Excellent written and verbal communication skills. 11. Ability to communicate sensitive financial information respectfully. 12. Strong computer proficiency and database management systems 13. Ability to interpret policies, procedures, and regulatory requirements. 14. Ability to manage multiple deadlines and competing priorities. 15. Ability to work independently while maintaining a high level of accuracy and accountability. Working Conditions * Office-based position within a supporting housing residence. * Frequent interaction with residents experiencing homelessness, mental health challenges. addictions, trauma and other complex needs. * Work physically close to others * 4-storey building with one elevator and 2 sets of stairs * On-site, in-person role * Possible conflict and rude or challenging behavior from residents * Long periods of time sitting * Manual dexterity required to use desktop computer and peripherals * Ability to lift and/or move up to 25 lbs. at a time

What you’ll do

The coordinator manages Rent-Geared-to-Income (RGI) processes, including tenant eligibility reviews, income verification, and rent calculations. They also maintain accurate tenant records and ensure compliance with housing regulations and organizational policies.

Requirements

Candidates must have a diploma or degree in a relevant field and at least two years of financial administrative experience in housing or property management. Proficiency in Microsoft Office and knowledge of RGI regulations and income support programs are required.

Benefits

• Paid time off • Health benefits • Dental benefits • RRSP matching program

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Communication · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• RGI administration
• Income verification
• Eligibility assessment
• Financial administration
• Data management
• Record keeping
• Microsoft Office Suite
• Database management
• Analytical skills
• Problem-solving
• Communication
• Customer service
• Regulatory compliance
• Housing legislation
• Attention to detail
• Conflict resolution
• Calculations
• Management
• Problem Solving
• Microsoft Excel
• Detail Oriented
• Business Administration
• Microsoft Outlook
• Microsoft Office
• Accountability
• Customer Service
• Data Management
• Auditing
• Report Writing
• Administrative Support
• Administrative Functions
• Data Entry
• Time Off Management
• Verbal Communication Skills
• Confidentiality
• Record Keeping
• Legislation
• Mental Health
• Regulatory Requirements
• Office Administration
• Accounting
• Lifting Ability
• Social Work
• Trauma Care
• Public Administration
• Database Systems
• Case Management
• Filing
• Peripheral Devices
• Spreadsheets

Job areas

• Administrative
• Social Services
• Finance & Accounting
• Customer Service & Support
• Management & Leadership
• Marketing and Administrative Coordinator
• Administrative Supervisor
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers