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Job summary

The receptionist serves as the primary point of contact for the public, managing telephone inquiries and greeting visitors in a welcoming manner. They are also responsible for administrative tasks such as processing animal intakes and adoptions, handling financial donations, and maintaining shelter records.

Job details

We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and values. The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application. If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity: POSITION: Receptionist STATUS: Permanent; Part-Time with benefits SHIFT: Various Shifts LOCATION: Victoria, BC CLASSIFICATION: CUPE 50 WAGE: Hourly CLOSING DATE: Open Until Filled About the Position: This position is the first point of contact for members of the public and plays a key role in the attraction and retention of BC SPCA supporters. It is responsible for the majority of communication with the public, and works with the rest of the staff to ensure smooth functioning of the shelter as a whole. This role is a key customer service position and creates the atmosphere of the shelter by demonstrating the Guiding Principles of the BC SPCA and engaging in a courteous, friendly way to clients, volunteers, staff and donors to ensure the highest possible reputation for the shelter and the maintenance of the goodwill of the BC SPCA in Victoria. Some specific duties: Greet and interact with all volunteers and public in a welcoming and open manner Direct public and volunteers through to appropriate areas of the shelter Accept donations and provide information on acceptable and needed items Answers all telephone inquiries and direct callers to appropriate resources Schedule surrender/compassionate board intakes when requested and appropriate Enter all incoming animals into Shelter Buddy Receive animals at the counter in an thoughtful, warm and understanding manner Process animal adoptions/returns through Shelter Buddy Schedule vet appointments, as necessary Assist in shelter, with animal care or with vet and supply runs, as required Upload documents and support maintenance of animal files in hardcopy and Shelter Buddy Take adoption and donation photos and forward for social media use Process all financial donations, ensuring that the individual receives an accurate receipt Ensure that the reception area is kept neat and tidy at all times Cash handling including preparation of daily cash for deposit and daily batch out Perform other duties as assigned by the branch manager. Qualifications you need to have: High school diploma or equivalent Minimum of 1-2 years’ experience in a receptionist role; or an equivalent combination of education and experience acceptable to the employer Sound knowledge/ability to learn routine office practice and procedures Knowledge of domestic animals, their breeds, characteristics and common diseases an asset Ability to assist public in a positive manner Excellent customer service skills; Confident and clear communicator Self-started and able to work independently as well as part of a team Excellent organizational skills and attention to detail Ability to exercise tact, maturity and sound judgment in stressful situations Ability to work under pressure while prioritizing tasks Nimble and willing attitude and work ethic. Philosophical harmony with the vision, mission, and strategic directions of the BC SPCA. How to apply: If you are interested in joining our team and are legally entitled to work in Canada, we would like to hear from you. Click on apply now or use the link to apply https://spca.bc.ca/about-us/careers/ We are committed to a transparent, human-led hiring process. While we use technology to support application management, applications are not screened, scored, or ranked by AI systems. All hiring decisions are made by human hiring managers based on skills, experience, and alignment with the organizational values. We thank you for your interest in the BC SPCA, however; only candidates selected for an interview will be contacted. No emails or telephone calls, please. The BC SPCA is a Registered Charity BN 11881 9036 RR0001

What you’ll do

The receptionist serves as the primary point of contact for the public, managing telephone inquiries and greeting visitors in a welcoming manner. They are also responsible for administrative tasks such as processing animal intakes and adoptions, handling financial donations, and maintaining shelter records.

Requirements

Candidates must have a high school diploma or equivalent and at least 1-2 years of experience in a receptionist or similar role. Strong customer service skills, the ability to work independently, and a professional, mature demeanor are essential for this position.

Benefits

• Health benefits

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Office Administration · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Office administration
• Data entry
• Cash handling
• Animal care
• Scheduling
• Organizational skills
• Attention to detail
• Interpersonal skills
• Problem solving
• Time management
• Cash Handling
• Animal Care
• Tactfulness
• Self-Starter
• Organizational Skills
• Strong Work Ethic
• Compassion
• Application Lifecycle Management
• Customer Service
• Detail Oriented
• Artificial Intelligence Infrastructure

Job areas

• Administrative
• Customer Service & Support
• Social Services
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks