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Marketing & DigitalAdministrative Coordinator We are looking for a hands-on, organized and proactive team member to support our e-commerce operations, digital marketing, administrative tasks, customer experience and in-person events. This is a full-time, in-office role, Monday–Friday. Key ResponsibilitiesDigital Marketing Plan, manage and optimize Facebook & Instagram (Meta) ad campaigns within approved budgets. Create, schedule, and manage Klaviyo email campaigns, including newsletters, promotions and customer communications. Design graphics and marketing materials for email campaigns, Meta ads and other digital initiatives. Monitor digital marketing performance and provide insights and recommendations to improve engagement, traffic, conversions, and ROI. Support PR, B2B marketing, sales initiatives, promotions, newsletters, and other marketing activities. Maintain the marketing and promotional calendar to ensure campaigns, launches, events, and communications are coordinated. E-Commerce & Customer Experience Manage and maintain the Shopify store, including products, inventory, pricing, promotions, collections and website content. Monitor online orders and assist with fulfillment, packing, and shipping, ensuring accuracy and high presentation standards. Handle customer inquiries, returns, exchanges, shipping issues and other customer service requests with professionalism and efficiency. Support product launches, website updates, promotions, and other e-commerce initiatives. Administrative & Operational Support Coordinate with suppliers regarding production, inventory availability, product timelines, and deliveries. Assist with social media content planning and management. Coordinate communications and follow-ups with clients, suppliers, partners, and other business contacts. Prepare meeting materials, presentations, reports, documents and other business-related materials as needed. Provide general administrative and operational support as required. Assist with planning and executing trunk shows, pop-ups, trade shows, special events and other brand activations, including event logistics, marketing materials, product preparation and post-event follow-up. Ideal Candidate 2+ years of hands-on experience with Shopify, Meta Ads, Klaviyo, Canva and Excel. Experience in e-commerce and digital marketing, ideally within retail, fashion, jewelry, luxury or a consumer-focused brand. Strong organizational, communication, and time-management skills. Highly detail-oriented with a proactive, solutions-focused mindset. Able to prioritize and manage multiple projects in a fast-paced, hands-on environment. Comfortable balancing digital marketing with day-to-day administrative and operational responsibilities. Strong written communication and customer service skills. Flexible, adaptable, and willing to roll up your sleeves and get things done. This role is ideal for someone who enjoys a varied, hands-on position that combines digital marketing, e-commerce, customer service, administration and events. The successful candidate will be organized, proactive and comfortable managing multiple priorities in a fast-paced environment where attention to detail matters.

What you’ll do

The role involves managing digital marketing campaigns via Meta and Klaviyo while maintaining the Shopify e-commerce store. Additionally, the coordinator provides administrative support, handles customer service, and assists in the execution of in-person brand events.

Requirements

Candidates need 2+ years of experience with Shopify, Meta Ads, Klaviyo, Canva, and Excel, preferably within the luxury or retail sectors. Strong organizational skills and the ability to balance digital marketing with operational tasks are essential.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Shopify · Preferred
• Canva · Preferred
• Microsoft Excel · Preferred
• Graphic Design · Preferred
• Project management · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Shopify
• Meta Ads
• Klaviyo
• Canva
• Excel
• Digital Marketing
• E-commerce Management
• Customer Service
• Email Marketing
• Graphic Design
• Inventory Management
• Event Planning
• Administrative Support
• Social Media Management
• Project Management
• B2B Marketing

Job areas

• Marketing
• Administrative
• Retail
• Customer Service & Support
• Creative & Media