Clerk Typist 4- Reception

Original job posting

The Clerk Typist 4 manages patient inquiries via computer and telephone while directing visitors to appropriate hospital departments. They also coordinate room bookings and provide training to other reception staff members.

Job details

Under minimum supervision, the Clerk Typist 4 will answer all patient related inquires via computer or telephone, direct and advise visitors to wards, departments and book on-call rooms for residents and family sleep rooms. The Clerk Typist 4 will provide training to other Information/Reception staff as needed. Performs all other duties as assigned. 1. Minimum Grade 12 2. Medical Terminology Levels 1 & 2 Certificate. (subject to testing) 3. Previous office experience and/or experience with Meditech 4. Proficient typing (minimum 35 wpm) and computer skills Word 2000 (testing of qualifications may be required) 5. Demonstrated excellent interpersonal, communication (verbal and written) skills 6. Demonstrated excellent telephone manner and customer service skills 7. Excellent organizational skills and the ability for detail work 8. Demonstrated ability to function within a very busy environment and maintain a friendly, courteous attitude 9. Ability to work efficiently under minimal supervision 10. Excellent public relations skills 11. Conflict resolution skills

What you’ll do

The Clerk Typist 4 manages patient inquiries via computer and telephone while directing visitors to appropriate hospital departments. They also coordinate room bookings and provide training to other reception staff members.

Requirements

Candidates must possess a minimum Grade 12 education and a Medical Terminology certificate. Proficiency in Meditech, typing at 35 wpm, and strong interpersonal skills are required for this role.

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical Terminology
• Meditech
• Typing
• Computer Skills
• Customer Service
• Telephone Manner
• Interpersonal Skills
• Communication Skills
• Organizational Skills
• Conflict Resolution
• Public Relations
• Data Entry
• MEDITECH EHR
• Productivity Improvement
• Computer Literacy
• Interpersonal Communications

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Clerk Typist/Receptionist
• Office Technician / Typist
• Typists and Word Processing Operators
• Word Processors and Typists