Booking Clerk

The Booking Clerk reports to the Diagnostic Services Manager of the Central Booking Office and Clerical. This clerk is also accountable to the Clinical Manager of the BAC. The Booking Clerk is part of the multi-disciplinary team and is responsible for booking all types of breast screening and assessment appointments, OBSP High Risk Screening Genetic Counselling appointments and follow-up surgical appointments. The Booking Clerk liaises between patients, families and physicians (both internal and community). The Booking Clerk works directly with Surgeons, Radiologists, Technologists, Nursing and Genetic Counsellors to facilitate the flow of the multidisciplinary clinic. As a member of the Diagnostic Services Team, the booking clerk may also support the booking of other diagnostic service bookings associated with the Central Booking Office and Diagnostic Services Department. 1. Graduate of community college secretarial/medical office administration program or 2-3 years of recent relevant medical office experience with a minimum of 1 year. 2. Medical Terminology certificate I and II or demonstrated knowledge acquired in a different clerical position (subject to testing). 3. Demonstrated proficiency in registration and Epic 4. Demonstrated understanding of privacy and confidentiality policies. 5. Demonstrated proficiency in keyboarding and typing skills of 40 wpm (subject to testing). 6. Demonstrated ability to communicate effectively with patients, families and other members of the healthcare team, both verbally and written. 7. Demonstrated knowledge and skill in using computers, MS Windows, Outlook and Word. 8. Knowledge of the Ontario Breast Screening Program Integrated Client Management system with a minimum of 1 year booking experience preferred. 9.Ability to work in a fast-paced environment. 10. Critical thinking skills with the ability to work independently 11. Epic experience preferred 12. Medical Terminology, computer, and typing skills will be tested

The Booking Clerk is responsible for scheduling breast screening, assessment, and genetic counseling appointments while facilitating communication between patients, families, and clinical staff. They also support the broader diagnostic services team by managing appointment flows and maintaining accurate registration records.

Candidates must have a secretarial or medical office administration diploma or 2-3 years of relevant experience, along with proficiency in medical terminology and Epic software. Strong keyboarding skills of at least 40 wpm and a demonstrated understanding of privacy and confidentiality policies are required.

• interdisciplinary collaborationPreferred
• Critical ThinkingPreferred
• Data entryPreferred
• Microsoft WordPreferred
• schedulingPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Epic
• Registration
• Data entry
• Keyboarding
• Typing
• Patient communication
• Critical thinking
• MS Windows
• Outlook
• Word
• Privacy policies
• Confidentiality
• Scheduling
• Interdisciplinary collaboration
• Epic EMR
• Office Administration
• Microsoft Windows
• Clerical Works
• Communication
• Critical Thinking
• Medical Office Procedures
• Medical Terminology
• Microsoft Outlook
• Nursing
• Radiology

• Healthcare
• Administrative
• Customer Service & Support
• Booking Clerk
• Medical Transcriptionist
• Medical Secretaries
• Medical Transcriptionists

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

40 hours per week