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Account Support Coordinator

November 7 2021
Industries Public administration
Categories Administrative, Clerical, Administrative assistant, Executive Assistant, Sales Support
Toronto, ON

Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand?

Become an Account Support Coordinator with MPAC

The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day. Learn more >

Here's what you will do as part of the team:

  • Coordinate and support the Regional Manager and Account Managers to enhance stakeholders' awareness and understanding of MPAC's products, services and outreach;
  • Interact with stakeholder representatives primarily through phone and email, to support their needs;
  • Maintain municipal, provincial, and business profile and contact lists, communicating changes internally in a timely manner;
  • Update and monitor customer relations management tools with call records, leads, and opportunities, and provide reporting on call trends;
  • Assist in preparing reports, information, presentations, in addition to scheduling meetings and event planning;
  • Review local media articles, audio coverage, press releases, council meeting minutes etc forwarding relevant information to Regional and/or Account Manager(s);
  • Provide training and support to stakeholders on products (i.e. Municipal Connect, MCP), to enhance stakeholders awareness of MPAC's products, services and brand;
  • Monitor assigned geographic zone budget and identify variances, in collaboration with Regional Manager;
  • Occasional travel to municipal offices and other locations.


Here's what you will need to succeed:

  • At least 3 years of experience providing coordination and administrative support;
  • Good verbal and written communication skills;
  • The ability to stay well organized and effectively manage competing priorities;
  • A proactive attitude with a passion for customer satisfaction;
  • The ability to process and analyze information, as well as take a series of instructions and create efficient actions;
  • Proficiency in Microsoft suite applications: Outlook, Word, Excel and PowerPoint.

Nice to have:

  • Administrative support experience within a municipality or related organization;
  • A post-secondary education in Public Administration, i.e. municipal administration, municipal taxation/revenue or related field;
  • Related experience in property assessment.

What's in it for you:

  • Competitive compensation
  • Great corporate culture
  • Flexible work
  • Opportunity for growth
  • Strong focus on learning, professional accreditation and mentorship
  • Leading edge technology

Full time MPAC employees also enjoy: competitive benefits package, defined benefits pension plan, three weeks' vacation to start, parental leave top-up and more.

Additional Information:

Posting number:  MPAC-301-21

Number of positions:  1

Location:  Toronto

Hours of work:  36.25 hours per week

Employment type:  Full-time

Branch:  Municipal and Stakeholder Relations

Department:  Valuation and Customer Relations

Position level and salary:  PE09 $53,976

Area of Search:  Open

Ready to apply?

Click on the "Apply Online" icon, create your candidate profile and upload your resume and cover letter by October 26, 2021. Please note, only applications submitted through the Applicant Tracking System will be accepted.

Successful candidates will be required to undergo a background verification with Mintz Global Screening. By applying to this job posting, you are providing your consent to MPAC to share your name, email address and phone number with Mintz, to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC, should you be the successful incumbent.

MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.

Persons with disability who need accommodation in the application process or those needing job postings in an alternative format may email their request to *******@****.**.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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