Administrative Support V - Staffing Liaison

Job summary

The Scheduling Liaison coordinates staffing and scheduling needs for the surgery program, including filling shifts and managing payroll data. They also provide administrative support to unit management while maintaining strong relationships and ensuring efficient service delivery.

Job details

Your Opportunity: Reporting to the Patient Care Manager of Surgery Program and working with minimal guidance and direction, the Scheduling Liaison utilizes substantial skills to coordinate the staffing and scheduling needs of the clinical area. This work requires extensive knowledge of collective agreements, scheduling and staffing processes, and unit specific needs. The role is responsible for carrying out duties efficiently and effectively and assist with improving practices to enhance service. The scheduling liaison problem solves issues and uses discretion to escalate to management as required. The scheduling liaison also provides administrative support to unit management across a range of duties. The successful candidate will rely heavily on their interpersonal communication skills and will enjoy providing outstanding customer service and developing strong relationships throughout the program. As the successful Scheduler your key responsibilities will include; filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. These duties will be completed in a fast-paced environment while adapting to frequent interruptions and shifting priorities. Description: As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Classification: Administrative Support V Union: AUPE GSS Unit and Program: Inpatient Surgery Admin Primary Location: Royal Alexandra Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 24-SEP-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 05-OCT-2026 Temporary End Date: 09-OCT-2027 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 60 Shift Pattern: Days, Weekends Days Off: As Per Rotation Minimum Salary: $31.09 Maximum Salary: $37.81 Vehicle Requirement: Not Applicable Required Qualifications: Completion of post-secondary education (e.g. certificate in office or business administration). Additional Required Qualifications: Knowledge and operation of MS 365 including Teams, Outlook, Word and especially Excel. Timekeeping/payroll experience. Knowledge of the applicable collective agreements and pay codes. Experience working in a unionized, health care and/or 24/7 environment. Experience with AHS scheduling software (WFM). Preferred Qualifications: Minimum 1 year customer service experience. Minimum 1 year scheduling experience.

What you’ll do

The Scheduling Liaison coordinates staffing and scheduling needs for the surgery program, including filling shifts and managing payroll data. They also provide administrative support to unit management while maintaining strong relationships and ensuring efficient service delivery.

Requirements

Candidates must have completed post-secondary education, such as a certificate in office or business administration. Proficiency in MS 365, experience with payroll/timekeeping, and knowledge of unionized healthcare environments are required.

Listed skills

• Customer service · Preferred
• Microsoft Teams · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Payroll · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred
• interpersonal communication · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Scheduling
• Staffing
• Payroll
• Data Entry
• Customer Service
• Interpersonal Communication
• Problem Solving
• MS 365
• Microsoft Teams
• Outlook
• Microsoft Word
• Microsoft Excel
• Timekeeping
• Collective Agreements
• WFM Software

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Human Resources