Administrative Support IV

Job summary

Processes accounts receivable billing, cash transactions, customer records, and collections-related work, including data entry, validation, adjustments, and payment application. Responds to customer inquiries, investigates and resolves account issues, reconciles simple accounts, and provides backup and other administrative support.

Job details

Your Opportunity: This is an Administrative Support IV (AS IV) position within the Billing Cash and Collections portfolio. Performs a variety of general and routine accounting duties related to processing and entering of data and transactions in accordance with AHS policies and procedures into billing, cash, and collections related systems. Problem solving and customer relation skills are a requirement when dealing with the various clients and complexities surrounding each situations. AS IV positions can be divided into specific accountabilities and tasks for Billing Cash and Collections with individuals working in one accountability area only, or in a set of accountability areas. Duties include: Processing AR billing and Cash Processing transactions including detail entry, validation, and adjustment. Processing customer records, including data entry, edits, merges, and deactivation in accordance with requirements. Reviewing and verifying data for AR billing and Cash Processing, including AR delinquent/collections accounts, reviewing, preparing, and sending notices, or applying payment application. Customer/Client Inquiry & Follow-Up including initiating or responding to customer contacts and requests via phone, email, or in-person. Including investigating and resolving customer/client issues, and client record clarifications. Assisting to reconcile single/simple accounts and transactions including investigation, explanation, and escalation as needed. Ad-hoc duties such as testing, filing, backup coverage, etc. Description: As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Transition Company: Health Shared Services Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Billing Cash and Collections Primary Location: AHS Michener Bend Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 20-NOV-2026 Employee Class: Regular Full Time Date Available: 30-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable Required Qualifications: Some post-secondary education. Additional Required Qualifications: 3-4 years of customer service experience in an organization of significant size, complexity, and diversity. 2-4 years related experience in a high volume, fast-paced Accounting department, preferably working in large computerized accounting systems. Demonstrated competency in use of MS Office applications especially Word and Excel. Completion of Grade 12 supplemented by post-secondary accounting courses as part of an accredited accounting program and/or 2-4 years of related accounting experience. In accordance with Health Information Act (HIA), Freedom of Information and Privacy (FOIP) and other privacy legislation in effect the incumbent shall comply at all times with APL / AHS’s Information Privacy and Information Security policies. Preferred Qualifications: Healthcare environment experience is an asset. Preference granted to employees with additional education, for example an accounting certificate or a Bachelor’s degree including relevant courses in accounting or finance.

What you’ll do

Processes accounts receivable billing, cash transactions, customer records, and collections-related work, including data entry, validation, adjustments, and payment application. Responds to customer inquiries, investigates and resolves account issues, reconciles simple accounts, and provides backup and other administrative support.

Requirements

Requires some post-secondary education, Grade 12 supplemented by accounting courses and/or 2–4 years of related accounting experience, and 3–4 years of customer service experience. Candidates should have experience in a high-volume accounting environment, proficiency with Microsoft Word and Excel, and the ability to comply with privacy and information security policies; healthcare experience and further accounting education are preferred.

Listed skills

• Accounting · Preferred
• Data entry · Preferred
• Data Validation · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Accounting
• Accounts Receivable Billing
• Cash Processing
• Data Entry
• Data Validation
• Payment Application
• Collections Processing
• Customer Service
• Customer Relations
• Problem Solving
• Account Reconciliation
• Microsoft Word
• Microsoft Excel
• Privacy Compliance

Job areas

• Administrative
• Finance & Accounting
• Customer Service & Support
• Healthcare

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