Administrative Support IV

Job summary

The Administrative Support IV manages complex patient referrals within Connect Care, overseeing the journey from intake and triage to surgical waitlist placement. They act as a liaison between patients, referring providers, and interdisciplinary teams while maintaining accurate records and supporting operational initiatives.

Job details

Your Opportunity: Under the supervision of the Unit Manager and in collaboration with the Zone Hand and Wrist Assessment Therapist, The Admin Support IV manages complex referrals within Connect Care, supporting patients throughout their journey from referral intake and triage to surgical waitlist placement. The Admin Support IV is responsible for receiving, reviewing, and processing referrals; maintaining referral work queues; coordinating screening clinics and appointments. The position performs advanced clerical, scheduling, data entry, and tracking functions to support timely patient access to Hand and Wrist services. The Admin Support IV communicates appointment details, instructions, and waitlist information to patients in a professional and compassionate manner and manages sensitive conversations with individuals experiencing pain, anxiety, or frustration. The Admin IV acts as a liaison between patients, referring providers, Primary Care Networks (PCNs), surgeons' offices, and interdisciplinary teams to support continuity of care. Responsibilities also include maintaining accurate records in Connect Care and referral databases, monitoring referral status and waitlists, preparing statistical reports, and supporting operational and quality improvement initiatives. This position is zone based with responsibilities within the associated zone leadership. Description: As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Hand and Wrist Assessment Clinic Primary Location: Royal Alexandra Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 24-SEP-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 19-OCT-2026 Temporary End Date: 31-MAY-2027 Hours per Shift: 7.75 Length of Shift in weeks: 4 Shifts per cycle: 20 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable Required Qualifications: Some post-secondary education. Additional Required Qualifications: Minimum of 1 year of unit clerk or referral processing experience is required, ideally within surgical specialties. Demonstrated competency in Office software including Outlook, Excel, Word, and PowerPoint. Strong skills in communication (written and oral), time management and problem solving. Must type at least 50 w.p.m. Accuracy and attention to detail essential. (Skills assessment may be required as part of the hiring process for qualified candidates.) Preferred Qualifications: Working knowledge of Alberta Health Services systems and processes including Netcare/ and Connect Care Referral Work queues. Understanding path to care referral management timestamps.

What you’ll do

The Administrative Support IV manages complex patient referrals within Connect Care, overseeing the journey from intake and triage to surgical waitlist placement. They act as a liaison between patients, referring providers, and interdisciplinary teams while maintaining accurate records and supporting operational initiatives.

Requirements

Candidates must have some post-secondary education and a minimum of one year of unit clerk or referral processing experience, preferably in surgical specialties. Proficiency in Microsoft Office software and a typing speed of at least 50 w.p.m. are required.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Referral processing
• Connect Care
• Data entry
• Scheduling
• Time management
• Problem solving
• Communication
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Typing
• Patient triage
• Record maintenance

Job areas

• Healthcare
• Administrative
• Customer Service & Support