Administrative Support III

Original job posting

The RSPI Clerk manages patient registration, switchboard operations, and the integrity of health records through scanning and auditing. They also handle financial duties, provide reception services, and manage access and disclosure requests for health information.

Job details

Your Opportunity: Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements. Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient's demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique lifetime identifiers for non-residents of Alberta and other clerical duties to support the registration process. Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and code phones/alerts as required in the site. Provides information to internal and external care providers on request. Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable, assisting residents with trust accounts. Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration, Health Information Management Primary Location: Westlock Healthcare Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 16-SEP-2026 Employee Class: Casual/Relief Date Available: 26-SEP-2026 Hours per Shift: 5, 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Weekends Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable Required Qualifications: Completion of Grade 12 or equivalent. Additional Required Qualifications: Working knowledge of Microsoft Outlook, Word and Excel. Medical Terminology Certificate or equivalent (testing will be conducted). Fluent in written and spoken English language. Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted). Preferred Qualifications: MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.

What you’ll do

The RSPI Clerk manages patient registration, switchboard operations, and the integrity of health records through scanning and auditing. They also handle financial duties, provide reception services, and manage access and disclosure requests for health information.

Requirements

Candidates must have a high school diploma, a Medical Terminology Certificate, and proficiency in Microsoft Office and keyboarding (40 wpm). Experience as a Medical Office Assistant or Unit Clerk is preferred.

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Financial record keeping · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Registration
• Switchboard Operation
• Medical Terminology
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Keyboarding
• Health Record Management
• Financial Record Keeping
• Patient Interviewing
• Connect Care
• Data Entry
• Customer Service
• Wayfinding
• Information Disclosure
• Auditing

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Finance & Accounting